Job Description

Trove Brands is a privately held house of brands, including BlenderBottle®, Owala™, and Whiskware™. Our patented and best-selling products are designed to simplify and improve everyday life with leading-edge innovation, incomparable quality, and aspirational style.

A career at Trove Brands is not about punching the clock. It’s about embracing exciting and fast-paced opportunities that sharpen your skills, drive innovation, and play an integral role in growing our global reach. Your work will not only impact the company, but it will also impact the lives of millions of people worldwide. When you step up to a career at Trove, you step up to cutting-edge excellence. You sign up for bold action and invigorating synergy. You agree to face—and break through—new challenges every single day.

The Imports Operations Coordinator is responsible for coordinating and overseeing the shipping of containers and air freight from manufacturers to final destinations. This role helps ensure competitive pricing, timely deliveries, and compliance with international shipping regulations. The ideal candidate will build strong relations with freight forwarders, monitor shipping KPIs, and implement strategies to improve supply chain efficiency.

Job Description

Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of Team Trove will include: 

Container and Air Freight Shipping

• Ensure factories place bookings with freight forwarders in a timely manner.
• Confirm booking details, including carton quantities, POs, ship method, and destinations.
• Monitor key shipment milestones and resolve shipment exceptions.
• Provide packing lists to devan warehouses and schedule deliveries as needed.
• Process containers in Acumatica ERP, ensuring accurate landed costs and release of POs.
• Investigate and resolve shortages, overages, and damages, holding responsible parties accountable.
• Provide expedited shipping options when required and assess the necessity of such services.
• Communicate shipping delays and estimated delivery dates to internal teams.

Freight Forwarder Management

• Maintain reports on transit times and freight rates.
• Conduct monthly business reviews with freight forwarders and provide performance feedback.
• Send periodic container forecasts to freight partners.
• Research and vet new freight forwarders to optimize service and cost.

Customs Compliance

• Audit factory invoices and packing lists for accuracy before sending to customs brokers.
• Conduct monthly business reviews with customs brokers and track performance metrics.
• Audit customs entry summaries and maintain a five-year record of all customs documents.
• Verify accuracy of ACH duty/tariff withdrawals and resolve discrepancies.
• Ensure proper documentation for international trade, including Certificates of Origin and Packing Declarations.
• Investigate customs requirements for new import markets.

Additional Responsibilities

• Audit, record, and submit freight invoices.
• Coordinate international distributor shipments through third-party consolidators.
• Oversee factory-to-customer container pickups at origin locations.
• Monitor and update container transit time data for forecasting and purchasing teams.
• Manage SKU endpoint changes to ensure accurate inbound freight routing.
• Continuously improve processes and SOPs to enhance efficiency.

Key Performance Indicators (KPIs):

• On-Time & In-Full: 95%+ of shipments delivered within transit KPIs.
• Cost Efficiency: Freight costs remain at or below market benchmarks, with minimal expedited shipping.
• Accuracy and Compliance: Few if any processing errors and customs entry inaccuracies
• Responsiveness: Internal messages answered within 2-3 hours; international emails responded to by end of business day.

Qualifications

Required:

• Strong negotiation and relationship management skills.
• Excellent problem-solving skills and ability to handle supply chain disruptions.
• Strong organizational skills with attention to detail.
• Strong verbal and email communication and collaboration.

Preferred:

• Experience in international shipping and customs compliance.
• Knowledge of Incoterms and international trade regulations.
• Experience in data management and process optimization.
• Familiarity with Click-Up, Acumatica, DOMO, and Maxload/TOPS is a plus.

Additional Information

Our culture is passionate, entrepreneurial, and full of energy. We value innovation through collaboration. And while we work smart and hard, we also connect and celebrate with just as much gusto. We host team-building activities, athletic events, and seasonal celebrations to foster a sense of community and recognize accomplishments. Bottom line? You’ll love it here.

Among the many benefits our team members enjoy are:

• Comprehensive medical, dental, and vision care
• Paid Time Off
• 401 (k) package with employer matching
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room
• And much more!

Trove Brands is an equal opportunity employer.

Unfortunately, phone calls about this position are not accepted.

This position will be in the office. 

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