Job Description

Location: Glendale, CA office (not remote)
Status: Project-based
Pay: $23.00 per hour
Benefits: Flexible schedule
Hours: 8-40 per week
Requirement: Read and type in Traditional Mandarin (Taiwan) (cmn_hant_tw)

We are seeking a detail-oriented and motivated Traditional Mandarin (Taiwan) Transcriber to join our team. In this role, you will be responsible for converting audio and video recordings into written text accurately and efficiently, while maintaining knowledge of client-specific conventions and standards. The ideal candidate will have strong listening skills, excellent grammar, and a keen eye for detail.  You can work a minimum of 8 hours per week up to 40 hours maximum per week!

Key Responsibilities:

• Listen to audio recordings and accurately transcribe spoken content into text format, following project-specific guidelines, including formatting, punctuation, and grammar.
• Perform superior transcription work for all assigned client projects, adhering to client-specific Written Domain Conventions.
• Maintain continuous knowledge of extensive client-written Doman Conventions and “clean room” policies. 
• Refer to current training materials and guidelines as needed to ensure compliance and quality.
• Review and proofread transcripts for accuracy and completeness.
• Report any technical issues or concerns to the appropriate channels promptly.
• Suggest opportunities for process improvement to enhance efficiency and quality.
• Manage time effectively to meet established deadlines and maintain high levels of productivity and quality.
• Handle confidential information with discretion and adhere to all privacy and security guidelines.
• Participate in other projects and tasks as assigned. 

• Typing speed of 40 WPM in Traditional Mandarin (Taiwan) (cmn_hant_tw) or higher is preferred.
• Exceptional written and verbal communication skills, with strong attention to punctuation, grammar, and spelling. 
• Ability to quickly learn and adapt to client-specific style guides and written domain conventions. 
• Strong research abilities, particularly for verifying the accurate spelling of names, locations, and products. 
• Proficiency with both Mac and PC platforms, Microsoft Office Suite, and Google Workspace.  
• Excellent interpersonal skills with the ability to communicate effectively across all levels of the organization. 
• Strong relationship-building skills, capable of fostering connections across diverse perspectives and methods. 
• Demonstrated ability to consistently meet deadlines and maintain high standards of work. 
• Ability to listen to and handle sensitive information with professionalism and maintain strict confidentiality. 

Requirements: 

• High school diploma or equivalent, additional training in linguistics, transcription, or related fields is a plus. 
• Must be authorized to work in the United States; the company does not provide any work sponsorship.  
• Minimum age: 18 years or older.
• Reliable transportation to commute to on-site facilities, as required.
• Proficiency in reading and typing in the specific language applied for, with the ability to understand a wide range of accents and dialects; candidates will be required to pass a language assessment test.  

Physical Requirements: 

• Ability to move around the office and other work environments, including standing and walking for extended periods. 
• Ability to remain seated for extended periods while working on a computer, including typing and screen-focused tasks. 
• Ability to bend, reach, and perform tasks that require physical agility within a typical office setting
• Manual dexterity to operate a keyboard and mouse efficiently. 
• Ability to wear headphones for extended periods while listening to audio content.
• Capacity to perform repetitive tasks, such as typing, with sustained concentration. 

About Us: 

As a global data company, Productive Playhouse “PPH”, is pioneering our approach to language and data services, while incorporating their roots as a production company. Originally creating content to support children's language acquisition, our commitment to excellence, forward-thinking strategies, and world-wide cultural experience has proven key for delivering exceptional service.  

Originally founded as an educational production company, Productive Playhouse made a mark with our award winning children’s series, which taught fundamental subjects through engaging and effective programming. This early success paved the way for our evolution into a comprehensive data services provider.  

Since 2011, Productive Playhouse has expanded rapidly to offer an extensive suite of data services. Our current offerings include transcription, translation, linguistic analysis, rating, systems testing, localization, field and studio recording, language skill verification, and specialized data handling with a focus on sensitivity and diversity.  Our commitment to innovation means we continually enhance our service portfolio to meet the evolving needs of our clients.

At Productive Playhouse, we are proud of our reputation for addressing complex challenges with agility and delivering premium secure data solutions across diverse environments. Our dynamic team is dedicated to maintaining the highest standards and ensuring exceptional service every time.  

 

Disclaimer:

The job description provided is designed to convey information essential to understanding the scope of the position and the general nature of the work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job. Productive Playhouse reserves the right to modify or revise the job description as necessary

Productive Playhouse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.  Employment with Productive Playhouse is at-will, meaning that either the employee or the employer can terminate the employment relationship at any time, with or without cause or notice.

All offers of employment at Productive Playhouse are contingent upon the candidate’s ability to provide valid documentation of identity and eligibility to work in the United States or relevant hiring location.  Productive Playhouse participates in E-Verify.

Productive Playhouse provides reasonable accommodation for qualified individuals with disabilities.  If you need assistance or an accommodation due to a disability, please contact Human Resources.

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