Job Description

Location: Washington, DC
Position Type: Hybrid
Hybrid Schedule: 3 days onsite
Contract Length: 10 months + possible extensions

Position Overview:
The Telecommunications Support Specialist provides technical support for voice, video, and mobile communication systems, ensuring seamless connectivity and functionality across the organization. This role involves maintaining, troubleshooting, and enhancing telecom infrastructure, including Avaya, Cisco, Webex, and VoIP technologies.

Duties:

• Install, configure, and upgrade telecommunication systems including Avaya, Cisco, Aspect Unified Communications, Webex, VoIP, SIP, analog lines, eFax, and mobile devices.

• Serve as the first point of contact for telecom-related technical assistance via phone or email.

• Monitor and maintain the voice network, reporting issues to telecom ISPs or hosting vendors through Remedy Portal.

• Collaborate with telecommunications partners on upgrades, patch management, and performance improvements.

• Manage telecom-related Helpdesk tickets using Zendesk, ensuring timely issue resolution.

• Configure new user voicemail profiles, display names, and phone settings for onboarding employees.

• Maintain accurate inventory documentation of telephony and voice network infrastructure.

• Manage and organize voice network cabling closets and cable location inventory.

• Perform mobile device iOS updates and technology refreshes in accordance with AirWatch policy.

• Document work activities and incident resolutions in the Zendesk system.

• Maintain accurate asset inventories through FCMS and Verizon portals.

• Develop and maintain documentation of telecom infrastructure, procedures, and standard practices.

• Participate in IT operations meetings to ensure effective communication and coordination.

• Install, relocate, or decommission telecom assets as required.

• Provide engineering support for planning, designing, developing, testing, installing, and maintaining large communication networks.

• Ensure proper planning and infrastructure support for building communication spaces and media pathways.

• Develop and maintain complex voice, wireless, video, and data communications systems.

• Perform analytical and engineering tasks across multiple technical communication areas.

Required Skills:

• 1–5 years of experience developing, operating, and maintaining voice, wireless, video, and data communication systems

• 1–5 years of experience providing direction for communications activities related to large communication networks

• Troubleshoot daily telecom-related issues in the areas of desk phones, call center applications, mobile devices, and data/voice ports

• Proven experience with telecom systems including PBX, ACD, and UIP

• Proven experience in asset management for both hardware and software

• Good technical understanding of network, telecommunications, and mobile devices

• Proven experience working in a call center environment

• Bachelor’s degree in Information Technology or related field, or equivalent experience

Job Tags

Contract work, Work at office, Relocation,

Similar Jobs