Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

N2hNTjI1WUgwQXNLTnVhaFp6SkN3V3A1c2c9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Weekend work, Sunday, Saturday,

Similar Jobs

CEDENT

Cybersecurity Engineer (Remote) Job at CEDENT

 ...administration of FireEye Helix SIEM, HX, and Email Threat Protection (ETP) email security gateway. [NICE TO HAVE] Proficient in using Splunk and the Splunk Search Language (SPL). [NICE TO HAVE] Skilled in navigating, configuring, and troubleshooting various platform... 

Guidehouse

Genetic Counselor Job at Guidehouse

 ...Job Family : Genetic Counselor (Digital) Travel Required : None Clearance Required : Ability to Obtain Public Trust What You Will Do : Communicate pertinent medical genetic and psychosocial information including recurrence risk assessment and... 

Trucking Group UTAH

No Experience CDL-A Driver Job at Trucking Group UTAH

 ...We are hiring CDL-A Drivers for our Regional Account. We need Recent Graduates with CDL-A! As a Trainee you will start from training stage...  ...will get $1300 weekly making 2200 miles. 60-70cpm based on experience. Qualifications: 0 months or more tractor trailer experience... 

Covetus Technologies Pvt Ltd

SAP Master Data Governance (MDG) Job at Covetus Technologies Pvt Ltd

# Implement and configure SAP MDG modules for master data domains such as Material, Customer, Vendor, and Finance . # Analyze business requirements and design governance models, data models, and workflow processes. # Configure data models, change request types... 

FastTek Global

Programmer Analyst Job at FastTek Global

Lansing, Michigan Programmer Analyst #1046738 Job Summary The UI/UX Analyst is responsible for establishing the overall application look and feel as well as designing, communicating, and executing all user interface screens for each business requirement. The UI...