Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

N2hNTjI1WUgwQXNLTnVhaFp6SkN3V3A1c2c9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Weekend work, Sunday, Saturday,

Similar Jobs

Santa Lucia

Licensed Practical Nurse (LPN) Job at Santa Lucia

 ...create a sense of community and unity. Position Overview: We are seeking a compassionate and reliable Licensed Practical Nurse (LPN) to provide part-time support for an individual with intellectual and developmental disability. This role includes assistance with... 

Henpen Corporation

Area Production Engineering Manager - Chemical Industry Job at Henpen Corporation

 ...Area Production Engineering Manager Chemical Myrtle Beach, South Carolina (100% Onsite) Compensation: $110,000 $140,000 base...  ...close CAPA actions and conduct risk assessments Maintain in-plant inventory controls for raw materials and intermediates... 

ATALNT LLC

Freight Broker Job at ATALNT LLC

 ...This is a remote position. Job Title: Freight Broker (Remote Domestic Logistics) Location: Remote (Preference for candidates with asset-based experience and an active book of business) Headquarters: Lewistown, PA Compensation:... 

Spectrum Comm Inc

Program Manager Job at Spectrum Comm Inc

The Manager / Operations Manager (Senior) serves as the overall lead and administrator for contracted efforts, ensuring the successful execution of programs and projects. This role requires a strategic leader who will act as the primary interface with Government program...

Colorado Judicial Branch

Law Clerk Internship Job at Colorado Judicial Branch

 ...justice, contribute to public safety, and strengthen the rule of law across Colorado. Together our courts and probation departments...  ...letter. In your cover letter, indicate your area of interest (civil, criminal, and/or domestic law) and specify which semester(s) you are...