Technical Support Representative (Part Time Friday - Sunday) Job at Insight Global, Marietta, GA

N2hNTjI1WUgwQXNLTnVhaFp6SkN3V3A1c2c9PQ==
  • Insight Global
  • Marietta, GA

Job Description

Friday – Sunday: Onsite Friday, work from home Saturday + Sunday

Insight Global is seeking a Part-Time Weekend Technical Support Representative to work onsite in Marietta, GA for a client within the payment services industry. This person will be responsible for a high volume of inbound calls supporting merchants and customers issues. This rep will be resolving issues related to hardware, software, and/or networking issues with terminal devices/POS systems. In this role, you will be responsible for patiently leading customers through resolving their technical issues, placing orders for new and replacement equipment, helping to resolve software issues, and taking ownership of client issues to ensure client satisfaction. This role is onsite 5 days a week and this team operates 7 days/week so flexibility with work schedule will be expected.

  • 2+ years of experience in a high volume, fast-paced inbound call environment
  • Experience with resolving technical issues virtually (hardware, software, networking, etc.)
  • Customer service skills with clear and concise communication
  • Experience with using telephone software and experience with Office Communications software (Teams, Slack, etc.)

Plusses:

  • Fluent in Spanish is highly preferred
  • Experience working with POS systems or terminal devices
  • Experience in the financial or payment services industry

Compensation:

$20/HR - $22/HR

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Part time, Work from home, Weekend work, Sunday, Saturday,

Similar Jobs

Miratech

Senior Backend Engineer(AWS & Amazon Connect) Job at Miratech

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large...

Milevista Group

Customer Service Representative Job at Milevista Group

 ...customer appointments. Work closely with team members to ensure smooth daily operations. Participate in team meetings and training sessions as required. Qualifications High school diploma or equivalent required. Strong verbal communication... 

NBCUniversal

Freelance Digital Content Writer/Editor - NBC Sports, Bay Area Job at NBCUniversal

 ...world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global...  ...studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal... 

Playstation Global

Senior Data Platform Engineer Job at Playstation Global

 ...innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Senior Data Platform Engineer Sony... 

Compass Group

GRILL COOK (FULL TIME) Job at Compass Group

 ...We are hiring immediately for full time GRILL COOK positions. Location: Ecolab - 8300 Capital Drive, Greensboro, North Carolina 27409. Note: online applications accepted only. Schedule: Full time; Days may vary, 5:30 am to 2:00 pm. More details upon interview...