Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 

Benefit options available depending on contract factors and upon meeting requirements. 

Duties

Plan, lead and execute research to understand the context and needs of employees through qualitative and/or quantitative methodologies, from discovery to implementation.

Work collaboratively inside a cross-functional team of designers, effectively integrating research findings into the product definition and design phases.

Communicate research findings through artifacts such as presentations, charts, and visuals.

In order to qualify for and be successful in this role, you should have:

At least 5 years of experience leading and conducting research projects on web-based and mobile apps utilizing a variety of methodologies, such as user interviews, usability testing, information architecture, surveys, concept testing, data analysis, statistics, benchmarking, etc.

Must have excellent written, verbal and presentation skills

Must have extensive experience as a storyteller to explain complex topics and make them easy to understand for all stakeholders.

Must thrive on highly technical and complex environments and be able to deal with uncertainty.

Must be able to meet challenges with a positive and problem-solving attitude, while being proactive, resourceful, and able to work with minimal supervision.

Must have experience with tools including UserTesting, Qualtrics and OptimalWorkshop to conduct research

Preferred experience with knowledge management tools such as Dovetail.

Education 

Master’s degree in Cognitive Science, Psychology, Human Computer Interaction, or any other related field. A working experience of the equivalent is also acceptable for the position.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation. 

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