Sr. Manager of IT Service Operations- Remote in the New York City, NY or Washington, DC Metro Area Job at McCulloh Consulting, New York, NY

N0JVTjJac0UwQWdLTythaGFqSkR3RzE5dHc9PQ==
  • McCulloh Consulting
  • New York, NY

Job Description

Location: Remote in the New York City, NY or Washington, DC Metro Area
Type: Full-Time

About Us:
We’re redefining how technology empowers our teams and customers. With a commitment to operational excellence, innovation, and inclusive culture, we support business-critical systems and drive transformative growth. Join us to build, optimize, and lead our IT service operations as we scale.

Role Overview:
We’re seeking a strategic, hands-on Sr. Manager of IT Service Operations to lead our IT service delivery, support, and operational excellence initiatives. This leader will oversee a high-performing team, optimize processes, and ensure seamless IT services across the organization. If you’re passionate about driving results, building strong teams, and delivering outstanding user experiences, we want to meet you.

Key Responsibilities:
- Lead, mentor, and develop the IT Service Operations team, fostering a culture of accountability and continuous improvement.
- Oversee daily IT service delivery, including incident, problem, and change management for end users and business systems.
- Drive process optimization and standardization across service operations, ensuring best-in-class support and measurable results.
- Set and track key performance indicators (KPIs) to ensure high service quality, SLA adherence, and operational efficiency.
- Collaborate cross-functionally with IT, security, business units, and external partners to support business objectives.
- Manage escalations and major incidents, ensuring timely communication and resolution.
- Champion ITIL best practices and lead service management tool enhancements.
- Support budgeting, resource planning, and vendor management for IT operations.
- Stay current on technology trends and recommend improvements to support business growth.


Requirements

Required Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
- 8+ years of progressive IT service operations experience, including 3+ years in a leadership role.
- Proven success managing IT service delivery in a fast-paced, multi-site enterprise environment.
- Strong expertise in ITIL frameworks and service management tools (e.g., ServiceNow, Jira Service Desk).
- Demonstrated ability to drive process improvement and lead teams through change.
- Excellent communication, stakeholder management, and problem-solving skills.
- Experience supporting hybrid/remote work environments.

Preferred Qualifications:
- ITIL, PMP, or related certifications.
- Experience in highly regulated industries (finance, healthcare, etc.).
- Prior work in NYC or Washington DC markets.

Benefits

What We Offer:
- Competitive compensation and benefits
-Flexible work arrangements
- Professional development and growth opportunities
- Collaborative, inclusive culture


Ready to Lead With Us?
Apply today to join a forward-thinking team where your expertise will shape the future of IT service operations.

Job Tags

Full time, Remote work, Flexible hours,

Similar Jobs

Williams Family Funeral Home

Funeral Director & Mortician Job at Williams Family Funeral Home

Position Description A funeral director meets with families of the deceased, makes funeral service and cemetery visit arrangements, orders caskets, arranges wakes and memorial services, and tends to other family requests as necessary. Essential Duties and Responsibilities... 

Goodwill of Colorado

Construction Worksite Clean Up Laborers - Lamar, CO Job at Goodwill of Colorado

 ...Goodwill Staffing works with a variety of Clients offering a variety of job opportunities. The Goodwill Staffing (GSS) - Construction Worksite Clean Up Laborers position will consist of a short-term employment opportunity in Lamar, Colorado for up to several weeks.... 

Bashor Children's Home

Special Education Coordinator Job at Bashor Children's Home

 ...We are seeking a dedicated and passionate Special Education Coordinator to join our educational institution. You will be responsible for creating a nurturing and stimulating learning environment for students. You will plan, prepare, and deliver engaging lessons, monitor... 

Turner Staffing Group

Drill Operator Job at Turner Staffing Group

 ...Turner Staffing Group is seeking experienced Drill Operators to join our team in Harmony, MN. The ideal candidates will have hands-on experience operating drilling equipment. The role involves operating drilling rigs to support construction operations and ensuring that... 

Magnolia Health Systems

MDS Coordinator Job at Magnolia Health Systems

 ...Grand Valley Health and Rehabilitation is looking for a licensed LPN or RN to work as an MDS Coordinator. Candidates should have received on-the-job training, or completed an MDS-training program. We are also willing to train quick learners. Applicant must be organized...