Job Description

Located in West Chelsea, Crane Club offers a vibrant dining experience led by Chef Melissa Rodriguez with a menu that highlights seasonal ingredients prepared over wood fire.

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

Actively takes wine and beverage orders and shares their expertise in the wine and beverage menus to assist guests in beverage pairings to enhance the dining experience. Interacts with the dining room guests, fellow team members, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Anticipate and accommodate the needs of the guests
• Maintain general cleanliness of assigned stations and the entire venue
• Provides professional and exceptional service
• Accurately enter all orders into the POS system
• Follow supervisor’s instructions, communicate with and support co-workers while being a team player
• Possesses in-depth knowledge of all food and beverage menus and the company
• Possesses excellent knowledge of venues wine list
• Well versed in both classic and creative wine and food pairings
• Assists in or leads staff education sessions
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards
• Complies with Department of Health standards
• Works as part of a team and provides help and support to all fellow team members
• Accurately completes all end-of-shift Wine Sales reports
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers, and chefs
• Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures the dining room is set for proper wine service
• Ice buckets are prepared and maintained throughout service
• Side stations have sufficient stemware, decanters, etc.
• Wine storage rooms are well-maintained and organized
• Reports all breakage, and damage of equipment or furniture immediately to management
• Attends and participates in daily pre-service meetings
• Attends and participates in any training sessions or departmental meetings
• Learn by listening, observing other team members, and sharing knowledge while leading by example
• Portrays a positive and professional attitude
• Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
• Works as part of a team and provides help and support to all fellow team members
• Assist and/ or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue sommelier training

EDUCATION/WORKING KNOWLEDGE:

• Previous hospitality experience.
• Knowledge of proper wine service techniques, proper serving temperatures, glassware selection, and decanting.
• Fundamental knowledge of the wine regions of the World
• Wine certification from an accredited wine institution preferred
• 21+ years of age

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write and verbally communicate
• Must have good positive energy throughout the day
• Must be able to print legibly for team members, management, and guests to read
• Must be able to bend, kneel, and/or stand for extended periods of time
• Must be able to move quickly
• Must be able to push and lift up to 50 lbs.
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• Exposure to hot kitchen elements or cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Exposure to cleaning materials
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Office, Casino, Nightclub, Dayclub, Bar, Lounge, and/or Restaurant working environment
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

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