Job Description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Walmart, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Shopper Insights Senior Client Lead who expects more from their career. This is your opportunity to further your career with the world leader in customer data science, becoming a trusted insights and strategy advisor to our client partners. Together, you will turn data into insight and apply the learning in ways that put the customer at the center of decision making, improve the shopping experience, build loyalty, and accelerate growth. You’ll work within a fast-paced client leadership team, collaborating with solutions managers and media managers all keen to learn and grow together.

What we expect from you

• Support the team effort to implement a Customer 1st strategy, as well as the tools and processes that enable retailers and brands to put the customer at the center of decision making.
• Build strong relationships with client contacts, developing a deep understanding of their organization, strategies, and objectives to optimize partnerships and deliver maximum value.
• Help our clients understand the things that are most important to customers and bring them to life in ways that are scalable, sustainable and create real competitive advantage.
• Apply transactional and attitudinal data insights that help shape strategies to optimize customer loyalty, shopping missions, channel engagement and personalized offer response.
• 5+ years experience in the grocery retail / CPG sector, either having worked for or with suppliers/retailers/consultancy
• Degree or equivalent in a relevant subject.

What You Can Expect From Us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found

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