Role:- Program Manager 3
Location:- Columbus, OH
Immediate Hire Role
Please share me suitable resume to soe@comtechglobal.com
The Ohio Benefits M&O Program Manager is responsible for overseeing the maintenance and operations (M&O) activities of the Ohio Benefits Program. This individual ensures that M&O functions are efficiently executed, service level agreements (SLAs) are monitored and reported accurately, and incidents are escalated following program protocols. This role reports directly to the Ohio Benefits Program Director and serves as a critical leader in managing the stability and operational excellence of Ohio’s benefits systems.
· Lead the execution and oversight of the Ohio Benefits system M&O activities, using knowledge of system operations, business processes, and organizational transformation.
· Manage daily operational functions including:
- Technical Architecture/Infrastructure operations
- Nightly job runs
- Defect resolution
- EDMS (Document Management System)
- RPA/Bots
- CSS/IVR Call Center
- Real-time and batch interfaces
- Testing of system patches and fixes
· Develop and maintain operational policies and procedures to support incident management, SLA tracking, and defect closure.
· Maintain critical operational documentation such as the OB Operations Run Book, change management policies, communication strategies, and production access controls.
· Provide regular updates to leadership on M&O performance and escalate issues as necessary.
· Collaborate across program workstreams, including Program Management and Service Delivery, to support environment releases and upgrades.
· Provide support to other Ohio Benefits Program Managers and Business Analysts.
...Description: **Join Our Team as an Experienced Nurse Practitioner!** We're excited to announce that we are looking for compassionate and... ...This is a Full Time Contract Role. If you have a background in Family Medicine, Urgent Care, or Family Clinics, this is a wonderful...
...infrastructure thousands of feet below sea level, installing offshore platforms hundreds of miles from shore, and using our expertise... ...issues Create an estimate with available benchmarks and from experience before receiving the inputs from functions and evaluate the...
...maintain our brand standards across all digital and print assets. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Responsibilities Execute all graphic assets, ensuring consistency of designs...
...ZACHRY is currently seeking an experienced light-duty Diesel Mechanic for their Maintenance Site at BASF in Freeport, Texas. Position Responsibilities Works with industry-specific and high complex machines including but not limited to: ball mills, ID fans, lube coil...
...RN Home Care Supervisor - PACE Location: San Jose, CA Schedule: Monday - Friday from 8am-5pm or 9am-6pm (dependent on clinic needs... ...and/or Mandarin) is required. Associates degree or higher in nursing or related field. Active, Current and Unencumbered RN...