Job Description

About the role:

As a Senior Benefits Coordinator for TQL, you will help support the administration of company benefits with a heavy emphasis on leave processing. You will be responsible for becoming a subject-matter-expert on all benefit plans and be able to answer all inquiries to ensure we consistently provide world-class HR services throughout the company.

What’s in it for you:

• $24-$29/hour base pay depending on experience
• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401 (k) with company match
• Reimbursement for continuous education and certifications
• Advancement opportunities within a robust HR department
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Administer leave of absence process within Workday, using critical thinking to recommend how leave issues should be addressed and administered in compliance with applicable laws and policies
• Maintain accurate records of leave requests, approvals, and related communications
• Generate reports on leave trends and usage for HR leadership
• Provide excellent customer service by addressing questions regarding leave of absences and benefit enrollment questions
• Work alongside the Benefits team and other HR staff to provide resolution to benefit related issues
• Clearly communicate benefit plans, changes and guidelines to new and current employees
• Assist with the new hire Benefits class
• Maintain confidentiality as it relates to Protected Health Information (PHI)
• Follow processes and checklists to ensure time-sensitive documents are processed thoroughly and within the stated timeframes
• Audit monthly claims data from various vendors
• Ensure compliance with federal and state regulations (e.g., ACA, FMLA, ERISA, HIPAA)
• Provide guidance and support to employees on benefits options, eligibility and claims
• Manage benefits enrollment, changes, and cancellations for employees and their dependents
• Create and distribute benefits materials such as benefit guides, FAQs and newsletters to keep employees informed
• Lead open enrollment process, ensuring timely communication, employee education and accurate data collection
• Manage special benefit programs (e.g., wellness programs, wellness challenges or employee assistance programs)
• Work with HRIS (Human Resource Information System) to ensure accurate data entry and integration with benefits systems
• Manage or participate in benefits-related audits or special projects
• Provide guidance and mentorship to junior benefits coordinators or HR team members
• Assist with training new employees on benefits systems, policies and procedures

What you need:

• Bachelor's degree in HR or related field preferred but not required
• 2+ years in benefits or leave administration
• Proficient in Excel (VLOOKUP, pivot tables) and HRIS (Workday a plus)
• Strong attention to detail and ability to resolve benefits-related issues
• Experience managing benefits projects, open enrollment, or new plan implementations
• Exceptional communication, organizational, and problem-solving skills
• Ability to maintain confidentiality, manage multiple tasks, and meet deadlines

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

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