Job Description

Boka Restaurant Group, the company behind some of Chicago's top restaurants, is currently seeking an experienced  Director of Operations to oversee multiple units!

 

Benefits & Perks: Health, Dental, and Voluntary Benefits Package (available after 90 days), employer-sponsored mental health and resource program, free membership to Chicago Athletic Clubs, 401(k) program, life insurance, wellness benefits, paid parental leave, paid vacation, career mentorship and growth potential, and dining incentives across our 20+ establishments!

 

About Boka Restaurant Group:   Boka Restaurant Group is a James Beard Award-winning group, anchored by partnerships with some of American’s greatest chefs. With a firm belief that genuine hospitality makes the world a more human place, we strive beyond convention to believe in and support each other, care for our communities, and work together to build the world we want to live in. View our restaurants here:   

General Description: As a Director of Operations for Boka Restaurant Group, you will oversee specific restaurant locations. You will help develop strategies for increasing a restaurant’s operational efficiency, hiring and training of management team, keeping open lines of communication with various teams throughout BRG, and oversee the overall business function of the locations assigned to you. 

 

Schedule: 

• 5 days a week; schedule will vary including weekends and holidays.

Director of Operation's Responsibilities:  

As the Director of Operations, you will be assigned an entity and goals at that entity in any of the following circumstances (Note: additional reasons may arise not listed below):

• Leading, coaching, and mentoring the management and operations teams at your assigned locations including the Floor Managers, Culinary Managers, Office Managers, etc., and assisting in training incoming new managers.

• Focusing on an identified need for improvement at your assigned locations by working with the BRG Executive Team to get a very clear understanding of the specific challenges and working in that location to observe and create a strategic plan for the improvement. 

• Monitoring the status of staffing in all areas at the assigned entity; continuously ensuring that each entity is completely sound in its personnel needs. 

• Ensuring cost controls at your locations are in place and continuing to find and implement additional cost control opportunities with your teams.

• Overseeing, auditing, and submitting finalized payroll and supporting documentation to the Boka Accounting team for assigned locations in a timely and accurate manner. Serving as the final set of eyes before paychecks are finalized.

• Ensuring weekly Management Meetings at your assigned locations are effective and driving initiatives forward with all parties arriving prepared with all follow-up tasks achieved. 

• Holding the Management Teams at your location responsible for continuously managing and reporting any HR issues, cases, or concerns in a timely manner, ensuring all procedures are properly followed. 

• Working with the COO and Beverage Teams to ensure Beverage Programs at your locations are aligned with the food offerings and concept, seasonally updated, and cost-effective. Working with the Operations team to better track depleting inventory while overseeing beverage purchasing and budgets.

• Assisting with coordination, execution, and completion of all manager performance reviews at your locations, providing thoughtful and impactful feedback for their continued growth.

• Overseeing the accurate and timely completion of all FOH & BOH inventories as well as ensuring the proper end-of-month reports are sent to the Accounting team, ensuring any inter-location transfers are properly documented.

• Providing support and coverage to the existing management teams because of a team member's absence, transition, or business need which may include but is not limited to: writing floor plans, running the floor, working the door, touching tables, assisting with getting ready for shifts, training new employees, participating in manager meetings, opening, closing, etc. 

• Assisting in building the Boka Catering Operations department by defining necessary roles, identifying individuals to fulfill these roles, and developing and implementing training programs for this department. Working with Catering Team to improve processes for staffing events, including overseeing the implementation of a staffing software for timekeeping and scheduling, and supporting securing staffing for events.

• Managing catering events on-site, when necessary, to ensure all Boka Restaurant Group standards are being met, the event is executed according to the BEO, and the clients’ expectations are exceeded. 

If you feel you meet the above requirements, are a team player, experienced, passionate, and dedicated to your craft, we want to hear from you! 

Physical Requirements:

• Lift and move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds  
• Safely and effectively use all necessary tools, equipment, & cleaning chemicals  
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfaces  
• Ability to bear exposure to hot and cold environments  

Please respond with a copy of your resume AND a cover letter detailing why you'd be a great addition to our team!

Job Tags

Full time, Work at office, Live in, Shift work,

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