Job Description

Our client is seeking a Resident District Manager to lead a large, multi‑unit dining program at a major university campus. This role oversees residential dining, retail food outlets, catering, and seasonal conference services. The ideal leader is strategic, people‑focused, and experienced in managing complex food‑service operations with a strong emphasis on client partnership, financial performance, and student experience.

Onsite | No Visa Sponsorship | Relocation Assistance: Yes

Responsibilities:

Operational Leadership

• Maintain operational excellence in a fast‑paced, high‑volume environment.
• Ensure consistent delivery of high‑quality food, service, and hospitality across all locations.
• Oversee all dining operations including residential dining, retail concepts, catering, and conference services.

Client & Stakeholder Partnership

• Serve as the primary point of contact for university leadership.
• Lead initiatives in sustainability, DE&I, wellness, and local sourcing.
• Align dining strategy with institutional goals, student needs, and campus culture.

Financial & Business Management

• Own and manage a large‑scale budget (minimum $20M)
• Ensure compliance with company policies, contracts, and reporting requirements.
• Drive financial performance through cost controls, labor optimization, and revenue growth.

Team Leadership & Development

• Support internal advancement and succession planning.
• Build a culture of accountability, innovation, and continuous improvement.
• Lead, mentor, and develop a diverse management team across multiple service lines.

Labor & Union Relations

• Manage both front‑of‑house and back‑of‑house teams in a unionized environment.
• Partner with union representatives to maintain positive labor relations and contract compliance.

Qualifications/Must Haves:

• Bachelor's degree or equivalent experience.
• Experience managing unionized workforces.
• Strong client‑facing communication and relationship‑building skills.
• Proven success managing multi‑unit operations with multiple service lines.
• Experience overseeing large budgets ($20M+) and meeting financial KPIs.
• Demonstrated ability to lead large teams and develop management‑level talent.
• 5+ years of leadership experience in higher education dining, hospitality, or large‑scale food service.

Preferred Skills:

• Experience in higher education dining programs.
• Experience with conference services or seasonal operations.
• Strong analytical skills and comfort with operational reporting tools.
• Background in sustainability, wellness, or student engagement initiatives.

Benefits & Perks:

• Wellness programs
• 401(k) + matching
• PTO and paid holidays
• Medical, dental, and vision care
• Career growth opportunities and tuition reimbursement

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