Job Description

COMPANY OVERVIEW: 

Join our team at Liquid Life Vacation Rentals, where your skills as a Reservations Agent will help shape the perfect vacation for our guests!

We are a premier vacation rental and property management company, handling over 500 properties across Orange Beach, Gulf Shores & Perdido Key areas.

Our legacy of top-tier service started in 2012, and ever since, we've been committed to giving our guests the Gulf Coast's most luxurious and premium vacation rentals. We take pride in our close-knit and friendly team, where everyone supports each other's growth and improvement. At Liquid Life, we view every property owner as a valuable partner and every guest as a new member of our growing family.

Read on to learn how you can dive into a refreshing work culture that values professional growth and a healthy work-life balance.

POSITION SUMMARY: 

THIS IS AN IN-OFFICE POSITION. THIS POSITION IS NOT REMOTE WORK ELIGIBLE.

We are excited to offer a $2,000 sign-on bonus!

You will receive $500 after 90 days of employment, $500 after 180 days of employment, and an additional $1000 after 12 months!

As our Reservations Agent, you will help manage the front lines of our reservations and guest services, ensuring our guests will have the perfect vacation property and stay.

Your ability to handle calls and make people feel welcome will come in handy as you take and make calls throughout your day. You’ll love this job if you enjoy working diligently, are great at working with people, and thrive in a fast-paced, rewarding environment.

Apply today to step into a role that values your skills, offers growth opportunities, and lets you make a significant impact on our guests' vacation experiences.

We look forward to welcoming you to our Liquid Life family!

RESPONSIBILITIES:

• Respond to incoming reservation requests on various OTAs (Online Travel Agencies) platforms, phone inquiries, emails & texts in a timely, positive, and comprehensive manner.
• Communicate information to confirmed and potential guests about the property, the surrounding area, and local attractions.
• Work collaboratively with the reservations team to maximize revenue and occupancy levels.
• Stay updated on property availability and rates to provide informed suggestions to guests and aid in their decision-making process.

QUALIFICATIONS: 

• Experience in customer service, sales, or hospitality reservations is required.
• Experience with OTAs such as VRBO is preferred.
• Previous experience in hospitality or a related field is preferred.
• Must be able to quickly adapt to using multiple guest reservation platforms and software effectively. Training will be provided.
• Able to work with and understand multiple online software applications.
• Able to communicate effectively with your Guest Services and Reservation Team members.
• Excellent computer and internet navigation skills. Familiarity with MAC/OS is a plus.

COMPENSATION & BENEFITS: 

Hourly: $17.00 - $20.00 

Bonus Details: Bonus opportunity of up to $5,000 annually based on individual and company performance. In addition to an annual bonus, we are offering a $2,000 sign-on bonus.

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• 401K with Company match

Schedule: Must be available on weekdays, weekends, and some holidays. Office hours of operation are 8:00 a.m. until 7:00 p.m.

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