Remote Customer Success Manager (EMEA) Job at Deel, Remote

N0J3SzNaSUczQTBKT3VtZ2FUNU53V2w3c0E9PQ==
  • Deel
  • Remote

Job Description

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Summary

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Responsibilities 

  • Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments.
  • Risk: Identify and flag risks that will lead to customer churn.
  • Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
  • Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
  • Responsible for providing a high-quality experience to our customers on a day-to-day basis.
  • Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
  • Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

  • You have a minimum of 2+ years of relevant work experience, including client-facing experience as a CSM or as an Account Manager.
  • Have previous experience in at least one of the following: fast-growth startup, scale-up, in HR-Tech or SaaS.
  • A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
  • Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

  • Provided computer equipment tailored to your role
  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Jobicy job ID: 114018

Job Tags

Remote job, Full time, Work experience placement, Worldwide,

Similar Jobs

University of Texas at San Antonio

Associate or Full Professor, Host-Microbe Interactions, Data Analytics and Public Health Cluster Job at University of Texas at San Antonio

 ...Interactions, Data Analytics and Public Health Cluster Location: San Antonio, TX...  ...University of Texas at San Antonio, College of Sciences, College of AI Cyber and Computing, and...  ...offering 16 undergraduate and 14 graduate degree programs across the life and physical sciences... 

Senior Helpers - Memphis

In Home Certified Nursing Assistant Job at Senior Helpers - Memphis

Senior Helpers is currently seeking a Certified Nursing Assistant to work in the Memphis Area. As a member of Senior Helpers CNA Team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families... 

The Street Scout LLC

Senior Equity Research Analyst (Consumer Long/Short) Job at The Street Scout LLC

 ...billion in assets, specializing in long/short equity strategies across global markets. Based...  ...We are seeking a talented Consumer Analyst to join our Consumer Staples & Discretionary...  ...pivotal role, you will conduct in-depth research on consumer-facing companies, generate... 

GreatAuPair LLC

Housekeeper Job at GreatAuPair LLC

My live-in house keeper would work 6 half days a week,every afternoon off, Sundays off, cooking and cleaning and be sleeping in the house at least 5 nights a week as a live medical emergency protection during the night

Tooltech Machinery Inc.

CNC Mill Set Up/Machinist Job at Tooltech Machinery Inc.

 ...Qualifications: We have a full-time position available for a CNC Mill Machinist with a minimum of 5 years experience. Capable of set-up, inspection, reading prints and knowledge of "G" codes. Familiar with Fanuc & Okuma controls. Benefits Include: Health...