We are seeking a dedicated and experienced Quality Manager to join our client's team in Morris County, NJ. The ideal candidate will be responsible for overseeing quality control processes, ensuring compliance with industry standards, implementing quality improvement initiatives, and managing a team of quality analysts.
Key Responsibilities:
Qualifications:
...performance metrics Required Skills and Qualifications - Empathy, patience, active listening, and conflict resolution skills - Proficiency in CRM tools (such as Salesforce and Zendesk), Microsoft Office, and typing - Clear spoken and written English skills...
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