Practice Office Manager Job at Dental Depot, Highland Village, TX

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  • Dental Depot
  • Highland Village, TX

Job Description

About Us:  

Dental Depot is a thriving dental practice dedicated to providing high-quality care and exceptional patient experiences. We are seeking a dynamic and highly skilled Practice Manager (POM) to join our team. The POM will play a pivotal role in ensuring the smooth day-to-day operations of our office, thereby contributing to our continued growth and success.

Position Overview: The Practice Manager (POM) will serve as a key liaison between the executive team and office staff. This role is essential to maintaining policy compliance, efficient patient flow, a cohesive team, and overall patient satisfaction. The POM will also be responsible for staff management, ensuring that our practice remains a hub for high-quality dental services. Dental background is required. 

Primary Objectives:

  • Institute and maintain policy and job description compliance
  • Implement effective promotion and marketing strategies to attract new patients
  • Utilize statistical management to track key performance indicators
  • Ensure a seamless and efficient patient experience
  • Foster a positive work environment that promotes teamwork
  • Train and motivate staff to excel in their roles
  • Prioritize patient satisfaction and referral source relationships
  • Accurately represent the doctor and owner

Required Skills:

  • Background in a dental office setting
  • Excellent verbal and written communication skills
  • Strong interpersonal and customer service skills
  • Effective delegation and leadership abilities
  • Ability to inspire and motivate team members
  • Calm and collected under pressure
  • Proficiency in dental procedures
  • Exceptional organizational skills
  • Strong time management and self-motivation
  • Professional demeanor and self-confidence
  • Adherence to policies and procedures
  • Adept at using office technology and computer systems

Supervisory Responsibilities:

  • Assist with hiring, onboarding, training, and managing office staff

Physical Demands:

  • Stationary position (50% of the time)
  • Occasional movement to access office equipment
  • Frequent computer operation
  • Effective communication with patients

Hours:

  • Full-time, minimum 40 hours per week in the office

Metrics:

  • Monitor key performance indicators (KPIs) including total production, collections, case acceptance rate, new patients, and appointment metrics

Primary Duties:

  • Serve as a liaison between the owner and staff for routine matters
  • Handle and report staff or patient issues promptly
  • Evaluate and improve office systems
  • Coordinate with marketing and PR for practice expansion
  • Collaborate with leadership to set priorities and budgets
  • Monitor office profitability and growth
  • Ensure staff members understand their roles and responsibilities
  • Assist in hiring and staff management
  • Maintain personnel files and schedules
  • Conduct staff meetings and reviews
  • Develop and implement training programs
  • Ensure staff adherence to policies and job descriptions
  • Educate patients and staff as needed
  • Maintain smooth and efficient operations
  • Accurately handle office transactions
  • Keep staff and owner informed of important dates and events
  • Cooperate with company leadership on mission, expectations, and goals

Job Tags

Full time, Work at office,

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