Job Description

About the Role

We are seeking a highly motivated Operations Manager to join our fast-growing e-commerce company specializing in peptides and health products. This role requires a hands-on operator , a strong communicator, and an intrapreneurial leader who can build processes, streamline operations, and help scale the business.

You will manage day-to-day operations, improve systems, support financial oversight, and ensure the company runs efficiently and profitably. The ideal candidate thrives in dynamic environments and enjoys creating structure, building SOPs, and leading cross-functional improvements.

Key Responsibilities

Strategic Operations Management (40%)

• Build and manage company-wide operating systems, policies, and procedures
• Develop strategic plans and translate them into executable operational processes
• Create performance metrics, dashboards, and KPIs to track business goals
• Lead operational initiatives that support company growth and expansion efforts

Process Improvement & Technology Optimization (35%)

• Identify and implement automation and workflow improvements across departments
• Evaluate new tools and systems to enhance efficiency and scalability
• Develop and document standard operating procedures (SOPs) for consistency
• Partner with leadership to remove bottlenecks and drive continuous improvement

Financial & Administrative Oversight (15%)

• Monitor budgets, financial reports, vendor agreements, and billing accuracy
• Assist with expense management and identify cost-saving opportunities
• Support profit and loss (P&L) monitoring to ensure profitability targets are met
• Maintain accurate documentation and operational compliance

Reporting & Data Analysis (10%)

• Prepare operational and performance reports for executive review
• Use data-driven insights to optimize workflows and processes
• Monitor operational KPIs and analyze business trends
• Support decision-making through consistent reporting and analysis

Additional Duties

• Support hiring, onboarding, and employee performance management
• Ensure strong communication and alignment across departments
• Foster accountability through weekly and monthly operational reviews
• Work closely with leadership on strategic planning and execution
• Communicate with remote teams using Slack, CRM systems, and Microsoft Office

Qualifications

• 3+ years of experience in operations, business management, or e-commerce operations
• Strong understanding of operational systems, SOP development, and workflow optimization
• Experience in health products, supplements, or e-commerce a plus
• Excellent communication, analytical, and organizational skills
• Ability to lead initiatives, manage multiple priorities, and solve complex problems
• Knowledge of Slack, CRM software, and Microsoft Office Suite

Benefits

• Paid Holidays
• PTO (accrues up to 2 weeks per year)
• Insurance provided
• Bonus incentive plan
• Remote work initially; onsite full-time once facility opens
• Flexible scheduling options
• Company-paid travel (4x/year)

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