Job Description

OFFICE SERVICES REPRESENTATIVE 1

JOB ID: 23517

At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.

We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.

An Office Services Representative 1 is the entry level position within this job family. They work onsite 100% of the time as their job functions cannot be performed from home. They immediately begin cross training throughout all of the Office Services areas, learning how to perform all of the various processing functions within incoming and outgoing mail, scanning, uploading, indexing, archiving/records retention, return mail/address changes, printing, binding and inserting. They work closely with various coworkers to learn how to review/identify/sort/prepare various incoming and outgoing workflow functions. They are taught what work to prioritize throughout their day as well as how to track/log their daily production including how to perform quality control checks within all areas. They take directions from all of their trainers depending on which area they are working at throughout their day. They must be flexible and willing to move to different workstations throughout the day, adjusting to the ever shifting needs of the department, which fluctuate depending on incoming and outgoing volumes as well as with the employee time off calendar.

Job Standards

(Briefly describe 3 to 6 essential job duties, associated performance standards and the approximate percentage of time performing each. Each essential job duty should be weighted at least 10 % and no greater than 40 %, totaling 100 %.)

Essential Job Duty #1: 40%

• Processes various incoming workflow functions – Mail, RightFax, Accounting & Policy Documents
• Opens, sorts and prepares incoming forms for scanning and/or delivery via scanner, copier, fax or mail delivery.
• Identifies document types by form family and form name, looking for correct policy number and/or name.
• Uploads/indexes documents to workflow queues, ensuring accuracy, clarity and quality of image and identity.
• Operates and troubleshoots various machines/hardware and computer software to perform job junctions.
• Stages/archives scanned output according to form type, locking up checks in safe for delivery to Accounting.
• Logs production output to various reconciliation spreadsheets as needed for control purposes.
• Corrects any mistakes in form-type, typos or policy number brought to our attention, learning from mistakes.

Essential Job Duty #2: 30%

• Processes various outgoing workflow functions – Mail, Express Services, Print, Policy Binding
• Collects, prepares and processes outgoing mail for shipment via USPS, UPS or Presort.
• Collects, logs, binds and fulfills outgoing New Business policies, paying close attention to delivery method.
• Prints various policy owner documents, ensuring quality print output and correct print stock is used.
• Operates and troubleshoots various machines/hardware and computer software to perform job functions.
• Logs production output to various reconciliation spreadsheets as needed for control purposes.

Essential Job Duty #3: 10%

• Records Retention Services
• Collect, prepares and logs items for archival purposes, ensuring accuracy for future retrieval if necessary.
• Retrieves documents upon request from various sources. Investigating as necessary until request is found.

Essential Job Duty #4: 10%

• Return Mail and Address Change Requests
• Processes change of address requests from workflow queue. Ensuring accuracy and timeliness.
• Processes return mail. Opening, sorting, investigating and logging return mail for processing.

Essential Job Duty #5: 10%

• Begins cross training on Office Services Representative Level 2 job functions
• Begins to learn and shadow with coworkers in higher level functions within Print Operations, Imaging and Fulfillment Services, Shipping and Receiving, WorkDay Financials as well as calling Policy Owners and Agents for address update information.

WHAT YOU GET TO DO

• Data entry and with a high sense of accuracy is key – other handle mail tasks: opening, scanning, imaging, printing, and processing incoming and outgoing mail
• Training will be provided and even cross-training in various areas
• Use computer systems for all tasks
• Verify scanned images and change printer toner as needed
• Adapt to changing priorities and system downtimes
• Process return mail and various forms, learning and memorizing document types
• Upload documents into the administrative system and clear work queues
• No phone or headset use; focus on screen-based tasks

WHAT YOU BRING

• Must be comfortable working in a quiet environment with a team of three and with this person would make 4
• Must be comfortable with repetitive work (but like above will be cross strained)
• Will be collaborating with long-tenured, experienced colleagues who are passionate about their work
• Familiarity with Microsoft Office Suite, especially Word (minimal Excel usage)
• Ability to perform tasks such as drag and drop clicking
• Experience with imaging and scanning
• Experience with “indexing”
• Strong data entry skills
• Experience with document entry and validation
• Ability to perform key tasks consistently throughout the day
• Must be comfortable lifting 50 lbs.

Must be able to work for a US based company without requiring visa sponsorship.

COMPENSATION AND BENEFITS

• Hourly contract rate range of $16.00 to 18.00 based on experience and qualifications, as well as geographical market and business considerations.

Your well-being is important to Wimmer Solutions. All regular, full-time employees working a minimum of 30 hours per week are eligible to participate in the benefits plan. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:

• Paid time off and holidays
• 401k & company match
• Flexible Health Care, Dependent Care, and Commuter Spending Accounts
• Employee Assistance Program
• Life & Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability
• Payroll advance program, Charitable donation match, Athletic event sponsorship,
• Referral reward program, and more…

MORE ABOUT WIMMER SOLUTIONS

Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.

If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit and talk to a recruiter today.

Job Tags

Hourly pay, Holiday work, Full time, Contract work, Temporary work, Second job, Immediate start, Visa sponsorship, Flexible hours, Shift work,

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