Senior Consultant-OCM, Workplace Transformation
Infosys is seeking a Senior Consultant with Organization Change Management, Communications and Learning experience within several of our focus industries.
Responsibilities include, but are not limited to:
• Support client engagement teams in OCM activities
• Lead a small team of analysts and consultants
• Responsible for gathering client data and providing analysis to support design of solutions
• Support development of work products following project guidelines, such as creating end-user documentation and job aids
• Track program metrics and status
• Lead/facilitate client workshops to collaborate with clients and educate them through process
• Actively contribute your ideas to provide solutions for clients
• Support the growth of our Workforce Transformation practice by contributing to collateral development and methodology.
The successful applicant will be able to demonstrate specific experience leading and delivering change programs for one or more of the following:
• Organizational Change Management / Training Curriculum and content design / Org. Design and/or Optimization
• ERP-enabled transformation programs (e.g., SAP, Oracle, PeopleSoft)
• Major package software implementations (e.g., SFDC, MS Dynamics)
• Collaboration initiatives (SharePoint or other collaboration platforms)
• Digital commerce implementations/transformations
• Shared services, outsourcing, and managed services programs
• MA&D transformations
Responsibilities:
Delivery
• Independently leading client meetings or change visioning workshops
• Building an OCM strategy / plan
• Identifying and managing stakeholders
• Leading culture and leadership analysis and gap/fit/action planning
• Designing and delivering communications in print, web, and talking points
• Analyzing and sharing "what's changing" information about the work and organization
• Managing development of training strategy and overseeing training delivery
• Designing new / revised jobs and organizations
• Aligning HR policies and practices with the new way of working
• Facilitating business implementation readiness through a network of client business representatives
• Leads substantial workstreams successfully; focuses on business impact as well results. Identifies and tracks output parameters
• Delivers accurate, clear, and concise messages that inform and frequently persuade audiences to take action
• Systematically breaks down complex problems or processes into manageable parts, using advanced techniques and charts
• Adapts to the needs of diverse audiences and/or complex situations
Required Qualifications:
• Bachelor’s degree or foreign equivalent required.
• Ability to travel 4 days a week to multiple local, state and national client locations
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Must be a resident of one of our Hub locations (or live within a 2-hour distance to the Hub Location) – Houston, Dallas, Chicago, Boston, NY City, Bridgewater NJ, Atlanta, Bay Area, CA and Seattle, WA
• Strong verbal, written and interpersonal skills
• Ability to effectively analyze data, interview and metrics and communicate results to management
• Organized and able to work independently
• Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary
• Desire to work in a global delivery environment working on large complex programs
• Use of all MS Office tools
Preferred Qualifications:
• Graduate degree preferred, Business Administration, Organizational Behavior and Development, Industrial Psychology, Instructional Design or other related fields
• Ability to interact at all levels of client organizations
• Can lead substantial workstreams successfully; focuses on business impact as well results
• Ability to build enduring relationships with Client team member
• Strong executive presence with excellent written and verbal communications skills
• Great listener who is humble yet confident with his/her abilities
• Strategic thinker who pays attention to detail, but isn’t afraid to roll up his/her sleeves and do what is required to get the job done
• Creative problem solver
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