Job Description

This is a temporary position - June 2025 - August 2025

The Occupancy Planner/CAFM Data Analyst will be part of a team supporting the supply, capacity and demand of space within a client's portfolio. The role will include data integrity of CAD floor plans, day to day change requests, project space planning and solution development, project support including acting as client relationship manager and performing project coordination, and site strategy support related to space and occupancy analysis, solution outcomes and utilization metrics.

· Act as the steward of the client’s organization, ensuring meeting hosts and attendees feel welcome and supported

· Be the single point of contact for a highly sophisticated client team, and the escalation point for any escalations, issues, or challenges

· Establish a programmatic approach to Meeting & Conference Services by establishing processes and procedures to ensure a seamless and successful experience for meeting hosts and attendees

· Coordinate with internal partners and service lines, such as Janitorial, Facilities Management, AV, Catering, and Reception to ensure all aspects of the meeting or event is addressed

· Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience

· Oversee Conference Services Coordinators in their coordination of all incoming meeting requests for the dedicated conference center, such as confirming room availability and gathering all meeting details (e.g. amenities, catering, AV, room, configuration, and special requests)

· Provide day-to-day coverage and assistance for high volume days or days when a backfill is required

· Maintain strong knowledge of all rooms, configuration options, technology, and available amenities; proactively make recommendations based off user needs and meeting requires

· Establish escalation protocols, having all required knowledge of cross functional teams’ responsibilities

· Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed

· Provide “White Glove” service to executives and key stakeholders. Ensure prompt and efficient follow up on any issues/ requests

· Function as the “eyes and ears” of the conference center and proactively submit work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted

· On an as needed basis, support client team with coordinating and executing offsite special events

KEY COMPETENCIES

1. Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels

2. EQ – Showcase exceptional emotional intelligence and empathy

3. Organized – Detail oriented, confident, self-starter with exceptional organizational skills

4. Proactive – Maintain a “can do” mentality with the ability to act with minimal information

5. Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen

6. Professional – Project an approachable and professional image in personal appearance, manner, and demeanor

7. Resilient – Ability to work under pressure, while acting in a calm manner

8. Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools

EXPERIENCE AND EDUCATION

Minimum of 5 year of related work experience in conference services, events, real estate services, or hospitality. College degree required.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

AAP/EEO STATEMENT

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location.

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