Job Description

Medical Office Manager – Patient Growth & Patient Experience

Location: Manhattan, NYC

Practice: Gotham Footcare

About Us

Gotham Footcare is one of New York City’s leading podiatry practices, with offices in Midtown and Downtown. We are committed to delivering exceptional patient care in a modern, professional, and welcoming environment. We are seeking a  Medical Office Manager who will play a central role in  driving appointment growth, ensuring patient satisfaction, and leading our front-office team to excellence .

Role Overview

The Medical Office Manager will be responsible for overseeing all aspects of patient-facing operations and ensuring that Gotham Footcare meets its  appointment growth and service quality goals . This includes managing staff schedules, resolving patient concerns, handling supply ordering, and ensuring operational efficiency.

Equally important, this role requires  direct responsibility for patient acquisition and retention , including overseeing patient coordinators, responding to online inquiries, managing call-backs, and driving local outreach and review generation efforts.

Key Responsibilities

Appointment Growth & Patient Acquisition

• Own and deliver on monthly appointment growth targets for Midtown and Downtown.

• Lead initiatives to increase patient bookings through referrals, partnerships, and online reputation management.

Patient Experience & Operations

• Handle patient complaints and concerns promptly and professionally, ensuring high satisfaction.

• Supervise staff scheduling to maintain adequate coverage and efficiency.

• Manage supply ordering and inventory control for both offices.

• Monitor patient feedback and Google reviews, implementing improvements where needed.

Leadership & Accountability

• Directly manage Patient Coordinators at Midtown and Downtown, holding them accountable for appointment and review targets.

• Conduct weekly check-ins with coordinators to review performance and provide guidance.

• Run monthly staff meetings, presenting appointment results, variances, and corrective action plans to leadership.

Qualifications

• Bachelor’s degree (Master’s preferred in Healthcare Administration or related field).

• 3+ years of medical office management experience, ideally in a multi-provider or specialty practice.

• Strong leadership skills with a proven record of  driving measurable growth and patient satisfaction .

• Skilled at managing staff schedules, handling patient complaints, and improving operational efficiency.

• Highly organized, data-driven, and proactive communicator.

Compensation & Incentives

• Base Salary:

  • Bachelor’s: $70,000 – $80,000/year

  • Master’s or advanced experience: $80,000 – $90,000/year

• Performance Bonus (up to $12,000/year):

Estimated Total Compensation: $82,000 – $102,000+, depending on qualifications and performance.

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