Job Description

MANAGER OF CONTROLS & SURVEILLANCE

WHAT IS THE OPPORTUNITY?

City National Bank – Fraud Risk Department is on a mission to establish Modernized, Best-in-class and Well Managed Fraud Risk Program. To achieve this objective, one of the critical pillars is to implement strong Controls and Surveillance Strategy by analyzing the data, investigating the fraud trends, and identifying the industry threat landscape. To deliver on this objective, City National Bank is looking for seasoned Fraud Leader that is passionate in Data Analysis, Fraud Monitoring and Rule/Model design to deliver strong Fraud Solutions. This role is part of the Banking and Investment servicesThe Fraud Controls and Surveillance lead is responsible for developing, managing and maintaining Fraud Controls Strategy that aligns with Fraud Risk Program. The Individual will be responsible for building advanced fraud rules by analyzing the data using techniques like segmentation, optimization, advance analytics and machine learning to detect anomalous behavior. The Fraud Controls and Surveillance, SVP is responsible for managing the team of Data Analysts and Data Scientist to help implement a best in class Fraud Surveillance, monitor Threat Landscape and measure control Performance. The Fraud Control and Surveillance leader will be responsible for recruiting, coaching and developing the team to deliver work products to the team's best potential and implement strong fraud surveillance solutions. The individual will partner with multiple stakeholders including Operations, Investigations, Business and technology to deliver strong data driven surveillance, and implement fraud rules and models. To ensure effective governance the lead will ensure standard work processes, documentation, monitoring and review of the rule and model inventory. Lead's expertise in understanding fraud, analytics, data science and team management will play a crucial role in identifying and mitigating fraudulent activities within the organization.

WHAT WILL YOU DO?

• Understanding, documenting, analyzing, and reducing the total cost of fraud losses and fraud controls
• Contributing to and maintaining governance and oversight to identify, assess, mitigate, and report on fraud losses and near-miss attempts
• Lead the development and implementation of fraud surveillance strategies and methodologies
• Evaluating fraud cases and losses holistically to identify potential trends, and areas of improvement.
• Collaborate with cross functional teams including technology, operations, investigation, risk to enhance fraud detection capabilities and implement preventive measures
• Partner with technology to ensure data integrity, data availability, and data security through the fraud analytics process
• Utilize advance analytics techniques such as statistical modelling, machine learning, and predictive analytics to identify fraud patters and create rules and models
• Analyze large datasets to extract actionable insights and identify areas of fraud vulnerability
• Develop and maintain dashboards and reports to communicate status reports to senior management, auditors, and regulators
• Performing ad hoc analyses and participating in special projects as needed by management
• Recruit. Hire and Train a team of data analysts and data scientist with expertise in fraud analytics and data science
• Provide guidance, mentorship and performance evaluations to ensure team’s growth and success

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 7 years of experience in a fraud prevention, risk, control improvement, or assurance function, preferably in the financial services industry
• Minimum 3 years in managing and developing the team of analysts, data scientists

Additional Qualifications

• Experience with fraud tools such as: NICE Actimize, Guardian Analytics, Safer Payments, Falcon, TSYS Card Guard, Visa Risk Manager, and/or BAE preferred
• Understanding of the fraud risk landscape and experience using threat intelligence to inform and drive a strategy
• Ability to manage delivery/execution of a wide range of tasks and initiatives
• Proficiency in programming language including Python, R, SQL for data manipulation, analysis and modelling
• Expertise with data visualization tools such as Tableau or Power-Bi
• Experience with managing initiatives and teams of high-performing individuals under pressure
• Understanding of fraud tactics, client authentication and authorization technology and processes
• Naturally curious approach and willingness to dig into detailed issues and define creative approaches to process improvement or control remediation
• Strong listening and verbal/written communication skills, with the ability to tailor the message to the audience
• Proven ability to work across departments to influence others and build strong relationships
• Strong process and project management skills, including experience with creating and delivering presentations to senior management
• Ability to work independently and possess a strong sense of accountability/ownership
• Strong organizational and analytical skills
• Ability to use desktop tools to perform analyses and develop presentations for senior management

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $127,626 - $237,014 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

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