Company: eGastroMD
Job Type: Full-Time | Remote
Pay: $27-$35 per hour
eGastroMD is a gastroenterology-focused patient support organization dedicated to providing compassionate, efficient, and high-quality communication services. We help patients navigate appointment scheduling, service inquiries, portal access, and non-clinical gastroenterology questions with professionalism and care. As we grow, we are seeking a reliable Live Chat Representative to join our remote support team.
The Live Chat Representative will assist patients, providers, and general users through eGastroMDs online chat platform. This role focuses on delivering prompt, accurate, and empathetic assistance while maintaining a professional, patient-first approach. Ideal candidates are excellent communicators, fast typists, and able to manage multiple conversations in a remote environment.
Respond quickly and professionally to all incoming live chat requests.
Provide non-clinical support regarding services, appointment inquiries, preparation instructions, and patient portal navigation.
Assist with scheduling requests or direct users to the appropriate department.
Document all chat interactions accurately in internal systems.
Escalate urgent or complex concerns to the proper administrative or clinical team.
Maintain a friendly, empathetic, and patient-focused tone at all times.
Handle multiple chat conversations simultaneously while keeping accuracy and speed.
Meet performance goals related to response time, service quality, and customer satisfaction.
Uphold HIPAA regulations and safeguard all patient information.
High school diploma or equivalent; college coursework preferred.
Experience in live chat support, customer service, or healthcare communications preferred.
Strong written communication and excellent typing speed.
Ability to multitask and remain organized in a busy chat environment.
Tech-savvy and comfortable navigating multiple platforms.
Calm, patient, and professional demeanor.
Reliable internet connection and the ability to work in a quiet remote setting.
Familiarity with medical terminology or gastroenterology is a plus.
Competitive hourly rate
Performance bonuses and incentive pay
Overtime opportunities
100% remote position
Work-from-home technology support
Ongoing coaching and professional development
Supportive virtual team environment
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