IT Systems Support Specialist Job at California Creative Solutions Inc., Sacramento, CA

N3hjSDBKVUEyZzBJTmVLbmJUaE95bWw1dVE9PQ==
  • California Creative Solutions Inc.
  • Sacramento, CA

Job Description

Roles/Responsibilities:

  • Second-level Service Desk support tickets (85% remote and 15% desk-side), resolve hardware and software issues and assist customers remotely with DUO, NetMotion, and network resource connectivity.
  • Deployment of MECM GUI and Headless images, and software deployments both manual and as MECM task sequence software packages.
  • Update both hardware and software assignments in Manifest.
  • Assist users in operating systems, application programs, utilities, and hardware operations.
  • Image, install and move IT-related equipment.

Mandatory Skills:

  1. Strong customer service skills
  2. Knowledge of Active Directory or other identity management system
  3. Attention to detail
  4. Ability to work with rapidly changing priorities
  5. Experience with troubleshooting Windows systems
  6. Good verbal and writing skills for customer interaction and documentation
  7. Experience with DUO (multi-factor authentication).
  8. Experience with NetMotion (VPN and secure remote access).
  9. Experience with Remote desktop tools (e.g., RDP, TeamViewer, SCCM Remote Control).

Desirable Skills: N/A

Job Tags

Remote work,

Similar Jobs

SGS Consulting

Repair Technician I Job at SGS Consulting

 ...Job Responsibilities: Repair, upgrade, and program two-way radios Set up, adjust, and operate test equipment per procedure Monitor...  ...Mechanically inclined Experience with cell phone repair Laptop repair experience Networking and computer hardware skills... 

The Goodyear Tire & Rubber Company

Automotive Technician - Mauldin, SC Job at The Goodyear Tire & Rubber Company

 ..., mental-health counseling (6 free EAP sessions), and wellness discounts+ **Inclusive Culture** - Employee Resource Groups, mentorship...  ...using protective equipment+ Perform manual tasks such as lifting tires/wheels and standing, bending, and squatting for extended... 

LeafHouse

Investment Analyst Job at LeafHouse

Job Title: Investment Analyst Location: Austin, Texas Company: LeafHouse Employment Type: Full-Time, In-Office Position About...  ...solutions. This position involves conducting in-depth market research, analyzing financial data, and evaluating investment... 

Home Health Care, Inc.

On-Site Sports Card Breaking Chat Moderator Job at Home Health Care, Inc.

 ...Job Title: Live Stream Moderator Company: Mount Olympus Rips Schedule: Monday Friday | Day Hours (10:00am 6:00pm) | Evening Hours (6:00pm 2:00am) + Weekends! Compensation: $22 - $30 per Hour Send an email directly to ****@*****.*** with... 

Campbell Executive Search Consultants

Truck Driver - Recent Graduates Welcome Job at Campbell Executive Search Consultants

 ...We are looking for new and experienced drivers with a valid CDL Class A license for this role. No experience needed. Will train! Responsibilities ~ Regional Route - Home Every Two Weeks ~ Day and Night Shifts Available ~1,500 to 1,800 miles per week ~ Various...