Job Description

Job Title : IT Support Specialist
Location : Woonsocket, RI

JD: Shift Schedule:
Tuesday through Saturday (4 PM to 12:30 AM EST)
Sunday & Monday Rest Days
Saturday through Wednesday (12 PM to 8:30 PM EST)
Thursday & Friday Rest Days

Responsibilities:

• Respond to tech inquiries via email, through online chats, over the phone, or in person.
• Inform customers about IT products and services.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.
• Skills and qualifications:
• Excellent problem-solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanor with a great aptitude for listening.
• Strong verbal and written communication skills.
• Commitment to providing exceptional customer service.

Preferred qualifications:

• Passion for problem-solving and customer service.
• Tech savvy, with experience working in a tech-related field.
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback.
• Eagerness to learn new technologies and systems.
• Experience working as an IT help desk technician or in a similar customer support role.

Regards,

Shirly Masih

shirley@galaxyitech.com

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Ability to Commute:

• Woonsocket, RI 02895 (Required)

Ability to Relocate:

• Woonsocket, RI 02895: Relocate before starting work (Required)

Work Location: In person

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