FUNCTIONS
• Manage and route all incoming calls and trouble tickets to appropriate resources.
• Maintain asset tracking and IT inventory.
• Provide onsite and phone-based support for local, remote and traveling users.
• Support O365
• Patch Systems
• Share responsibility for network security including.
• Configure and provide support for remote connectivity.
• Install software
• Troubleshoot hardware and connectivity issues.
• Tracks tickets, tasks, & projects and reports status to IT Director.
• Participate in daily support desk schedule.
• Perform Maintenance on Desktops and servers.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Excellent verbal and written communication skills required. • Must have good command of the English language, oral and written.
• Ability to organize and prioritize work and meet deadlines.
• Ability to exercise professional judgment and decision-making.
• Ability to pay attention to details.
• Ability to troubleshoot complex technical issues.
• Ability to provide pleasant and effective customer service.
• Ability to plan project tasks that can be broken into a week’s worth of activity.
• Ability to follow and enforce IT Policy and Procedures.
• Ability to learn new technology and stay up to date.
• Self driven.
QUALIFICATION STANDARDS:
EDUCATION
• Bachelors degree in computer related discipline preferred
• Various certifications as required by deployed technologies
• Willing to consider experience in place of Degree
EXPERIENCE
• Relevant experience with desktop and network support.
• Familiarity with Microsoft desktop and server technologies.
• Familiarity with Microsoft Office Applications
• In depth understanding of TCP/IP protocol
• Understanding of basic IT security concepts
LICENSES OR CERTIFICATES
• Varies with deployed technology
• Microsoft Servers
• Various network technologies
...We're looking for dedicated nurses to join our team. Our small-town environment allows our nurses to provide personalized care to their... ...hour DAYS - M-F; rotating call ($7 per hour standby rate) OR/PACU: Our OR/PACU Nurses care for our patients from start to finish....
...Assists the pharmacist in daily operational functions such as medication delivery, processing medication orders, performing code cart... ...inspections, troubleshooting basic problems and providing support to internal customers (e.g. nursing). The Pharmacy Technician is...
...This individual will lead marketing strategies for special education schools in CT. They will report to the Head of Marketing with a dotted line to the head of schools. They will mainly focus on socials, content, and the events for schools. For example: Graduations smaller...
...payable and receivable, and general oversight of financial operations and basic HR functions.Knowledge of QuickBooks Online and familiarity with non-profit bookkeeping methods is required.The position also maintains office systems and supports the Executive Director with...
...with onsite leaders and dispatch. Pay and bonus potential ~ Route and detention pay. ~$5,000 sign-on bonus for experienced drivers. ~ Safety and performance bonuses of up to $600 per quarter. ~ Longevity bonus of up to $750 per quarter. ~ Weekly paychecks....