Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Ozinga Bros, Inc.

Plant Operator Job at Ozinga Bros, Inc.

Overview: Salary : $51,000 - $64,000 Annually Summary: The Plant Operator is responsible for ensuring raw materials are properly received, stored, and loaded for production. This position is also responsible for performing routine maintenance on plant equipment... 

The Villages Health

Insurance Agent Relations Specialist Job at The Villages Health

 ...About The Villages Health The Villages Health is a patient-centered primary care driven...  ...Benefits Medical, Dental & Vision Insurance | Matching HSA & 401k | PTO & Paid Holidays...  ...Responsibilities: The primary responsibility of the Agent Relationship Specialist is to increase... 

The Pittsburgh Paints Company

Warehouse Worker Job at The Pittsburgh Paints Company

 ...supervision Availability to work overtime and some Saturdays Applicants must be authorized to work in the U.S. without employment-based visa sponsorship (now or in the future). This includes H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based... 

Carter Lumber

Wall Assembler Job at Carter Lumber

 ...Do you enjoy working with a team? With your hands? If so, this is a great opportunity to...  ...culture remain the same. As a Wall Assembler at Carter Components Lansing, MI your job...  ...direction of a co-worker. Keep a clean area, free of debris/ trip hazards. If incident... 

Quality Service Today Plumbing & Septic

Plumbing Install Manager Job at Quality Service Today Plumbing & Septic

 ...Manager who wants more than just a paycheckyou want a career, a crew to lead, and wins to celebrate . You'll lead septic and plumbing installation crews, coach techs for growth, ensure top-tier customer service, and keep operations running smooth, safe, and on schedule...