Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Paycom Payroll Llc

Lead AI Engineer Job at Paycom Payroll Llc

Salary: $100,000 - 140,000 per year Requirements: ~ We are looking for a Bachelor's degree holder in Computer Science, Machine Learning, Artificial Intelligence, or a related discipline. The ideal candidate will have practical software engineering experience with AI...

Wayfair

Software Engineer II, Multichannel Fulfillment Job at Wayfair

 ...Who We Are Wayfair is on a path to be the worlds largest online destination for the home. We are the largest tech first platform in the home category. Our marketplace offers over 30 million products from 23,000 suppliers and we served 23 million customers in 2024 alone... 

Mader MedX

Travel Telemetry Registered Nurse - $773 per week Job at Mader MedX

 ...Mader MedX is seeking a travel nurse RN Med Surg for a travel nursing job in Anaheim, California...  ...17/2026~ Duration: 26 weeks ~12 hours per week ~ Shift: 12 hours, days ~ Employment Type: Travel 12hr days, per diem shifts Mader MedX Job ID #35457537. Pay... 

Clark County School District

PARALEGAL - OFFICE OF THE GENERAL COUNSEL Job at Clark County School District

 ...or other equivalent (i.e., General Education Development (GED), foreign equivalency, etc.)# Five (5) years experience as a paralegal;...  ...Association (ABA) approved program of education and training for legal assistants, plus two (2) years of legal experience; # An... 

SGS Consulting

Social Media Community Manager Job at SGS Consulting

 ...Job Responsibilities: Manage the entire content calendar, assets, copy, and scheduling Create thoughtfully crafted social responses for our customersWrite clear, error-free...  ...the companys voiceOnboard with the media team, brand and copy teams to understand...