Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Chelsea Hospitality Group

Line Cook Job at Chelsea Hospitality Group

 ...About Us Chelsea Hospitality Group (CHG) is a family-owned hospitality company based in New Jersey, dedicated to creating world-class food and beverage experiences. CHGs latest project in Morristown, NJ involves managing multiple food and beverage outlets within... 

CIBC

Summer 2026 Intern Risk, Governance, & Data Job at CIBC

 ...and remote work) will be discussed at the time of your interview. As a Risk & Data Operational Risk Intern, You Will: Learn: Gain hands-on experience by supporting the Govern team through impactful assignments that deepen your understanding of risk operations... 

Tulsa Honor Academy

Math and Science Teacher Job at Tulsa Honor Academy

 ...problems in order to achieve our mission WHAT YOULL DO Teachers are entrusted with advancing the mission of Tulsa Honor...  ...such as reading, writing, discussion, analysis, meaning-making, computation, and problem-solving Display that you value risk-taking, especially... 

Ralph Sellers Chrysler Dodge Jeep RAM

Automotive Accounting Job at Ralph Sellers Chrysler Dodge Jeep RAM

 ...applicants to join their team located in Gonzales, LA business office. Ralph Sellers Auto Group offers long-term stability fostered by...  ...expertise in the auto industry* Full benefits package medical, dental, vision, 401(k)* Paid time off and holidays* Opportunity... 

Pheasants Forever

SD Farm Bill Wildlife Biologist I, II, or III Job at Pheasants Forever

 ...Farm Bill Wildlife Biologist I, II, or III Location : Watertown, South Dakota Application Deadline: Open until filled Anticipated...  ...Game, Fish and Parks (SD GFP), the USDA Natural Resources Conservation Service (NRCS), and local Pheasants Forever chapters; this...