Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

DXC Technology

Analyst I Business Process Solutions Customer Service FINRA Certified Job at DXC Technology

Analyst I Business Process Solutions Customer Service FINRA Certified Location Tulsa, OK : : Essential Job Functions: Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service... 

Brilliant Beginnings Learning Center

Nights and Weekends Childcare Manager Job at Brilliant Beginnings Learning Center

 ...willing to obtain First-Aid/ CPR and DHO training within the first 30 days of employment. -Must have a high school diploma, or childcare related credits. -Must have or be willing to obtain Virginia's 10-hour Pre-service Training. -Must have or be willing to obtain... 

DAC

SEO Specialist Job at DAC

 ...Move Your Career Forward with DAC as a SEO Specialist Who We Are We are DACa global full-funnel performance media agency dedicated...  ...Work This role requires three in-office days per week. Fully remote work is not available for this position. This description... 

Futurerecruit.net

Hybrid Chief Compliance Officer - FINRA/SEC Risk Lead Job at Futurerecruit.net

An established industry player is seeking a Chief Compliance Officer to lead a talented team and ensure adherence to regulatory standards. In this dynamic role, you will inspire excellence while navigating complex regulatory landscapes and implementing innovative compliance...

Webb Legacy Logistics LLC

Amazon DSP Delivery Driver Job at Webb Legacy Logistics LLC

 ...Webb Legacy Logistics LLC is an Amazon DSP operating out of Amazon Warehouse WKN3. As...  ...ensuring our customers receive their orders on time and safely. Location Address: WKN3 at 4...  ...0 hours per day Flexible Scheduling : Full-time & part-time positions available Career...