Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Excelsior Care Group

Licensed Practical Nurse (LPN) - Wound Care Nurse Job at Excelsior Care Group

 ...Facility: Alliance Care Rehabilitation and Nursing Center Position: Licensed Practical Nurse (LPN) - Wound Care Nurse Shift: Part-Time | Weekends, 7:00 AM - 3:00 PM Location: Irvington, NJ Salary: $35 - $36 per hour Join Our Team at Alliance Care Rehabilitation... 

Excelsior Care Group

Wound Care Nurse LPN/RN Job at Excelsior Care Group

 ...Position: Wound Care Nurse Facility: Beach Breeze Rehab and Care Location: Boca Raton, Florida Shift: Full-Time 7am-3pm Pay Rate: RN up to $40/hr | LPN up to $35/hr (based on experience) Job Description Beach Breeze Rehab and Care is seeking a skilled... 

SRP

College Intern - State Government Affairs Job at SRP

 ...industry leader in customer service according to J.D. Power. The student intern will work daily scheduled hours based on the departments...  ...authorized to work in the United States. Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas.... 

Marriott International

Bartender Job at Marriott International

 ...to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured... 

NBCUniversal

Photographer, NBC & Telemundo San Diego Job at NBCUniversal

 ...world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global...  ...studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal...