Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Trans-Care Ambulance

Transporter Job at Trans-Care Ambulance

Trans-Care thrives as a customer service culture. We define the customer differently than some in our industry in that we consider not only our patients our customers, but also the people who ask for our help in transporting the patient from one place to another. ...

NBCUniversal

Photographer, NBC4 & Telemundo 52 Los Angeles Job at NBCUniversal

 ...world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global...  ...studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal... 

Chardan Capital Markets, LLC

Associate General Counsel Job at Chardan Capital Markets, LLC

 ...innovation and collaboration. The firm is a registered broker-dealer with the U.S. Securities and Exchange Commission and a member of FINRA, SIPC, and NASDAQ. About the Role: Chardan is seeking an Associate General Counsel or Senior Counsel to join our legal team.... 

Wyndham Destinations

Accounting Intern Job at Wyndham Destinations

 ...millions of travelers worldwide. Travel and Leisure Co. is proud to announce our 2026 Summer Internship Program at our Corporate Office in Orlando, Florida. As an Accounting intern , you will participate in rotations across three key accounting teams: Sales and... 

Expert Technology Services

Data Analyst - Remote Job at Expert Technology Services

 ...Description: What is the specific title of the position? Sr Data Analyst Work location (specify UHG/UHC/Optum location or remote/telecommute)? Minnetonka MN or telecommute Work hours (ex. 9am-5pm day/night shifts rotating shifts etc)? 8-5CST Position...