Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Compass Group

ADMINISTRATIVE ASSISTANT (FULL TIME AND PART TIME) Job at Compass Group

 ...frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Diversityof...  ...relationships with co-workers, school personnel, administrators, student's parents and Supervisor. Complete and maintain accurate and... 

Suntrup Ford (Westport)

Receptionist Job at Suntrup Ford (Westport)

JOB SUMMARY: We are looking for a Receptionist to join our team! The right candidate will have...  ...phone, greeting customers, light office duties like scanning and filing, and assisting...  ...or expression, or any other characteristic protected by federal, state or local laws.

The Walt Disney Company

Sports Content Researcher Job at The Walt Disney Company

 ...and the range as a writer to be creative and succinct -- and your passion for sports is the beating heart that fuels it all. This is the type of person who thrives as a Sports Content Researcher at ESPN. Our mission is simple to define but incredibly complex to... 

Arizona Department of Administration

Sportfish Research Biologist 2 Job at Arizona Department of Administration

 ...Sportfish Research Biologist 2 Job No: 537903 Work Type: Full-time Location: PHOENIX Categories: Fish/Game/Wildlife, Forestry...  ...From fishing, boating and off-highway vehicle use to shooting sports, hunting and wildlife watching, Arizona Game and Fish supports... 

Gulfview Vision Associates

Optometrist Job at Gulfview Vision Associates

 ...Work when it works for you. This is a great opportunity for a skilled, personable optometrist who wants to earn additional income while enjoying maximum flexibility. Whether youre balancing another role, family life, or easing into retirement, this position lets...