Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

LVI Associates

Senior Environmental Engineer/Geologist Job at LVI Associates

 ..., safety, reporting, schedule, and client expectations. Qualifications : Bachelor's degree in Environmental Engineering, Geology, or a related field from an accredited institution. Minimum of 7 years of related professional experience, preferably 10 years with... 

Trinity Consultants

Geologist Job at Trinity Consultants

 ...Trinity Consultants, Inc. company is seeking a Geologist/Hydrogeologist with demonstrated knowledge and proficiency in site assessment, geologic modeling, groundwater investigation and fate and transport studies. Applied experience using geologic resource and/or mine... 

L&T Technology Services

Embedded Software Engineer Job at L&T Technology Services

 ...Role: Embedded Software Engineer Location: Cary, NC Duration: Fulltime Job Description...  ...Understand System Requirements and develop SWRD/SWDD . Coding and build management...  ...and Analysis( DCCC, Memory, stack, and Timing) Understanding the requirements to write... 

TERRANA GROUP LLC

Recruiter | Transition Consultant Job at TERRANA GROUP LLC

 ...Company Description TERRANA GROUP LLC is a nationally recognized Financial Advisor recruiting and business development consulting firm based in Chicago, IL. Since 1992, TERRANA GROUP has been involved in over 3000 professional placements for Financial Advisors, with... 

Manilow Suites

Client Solutions Intern Job at Manilow Suites

Company Description Manilow Suites is the premier, luxury corporate housing company based in Chicago, providing high-quality furnished apartments in upscale high-rise buildings. With 45 years of experience, we offer personalized recommendations and local expertise to ...