Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Avera

Graduate Summer Intern Job at Avera

 ...Highlights Candidate must be pursing a master's degree: Master of Health Administration (MHA), Master of Business Administration (MBA), or another comparable master's degree program focused on business or healthcare management. You Belong at Avera Be part... 

HCA Healthcare

Clinical Biostatistician Job at HCA Healthcare

Introduction Do you have the career opportunities as a(an) Clinical Biostatistician you want with your current employer? We have an exciting opportunity for you to join St. David's Medical Center which is part of the nation's leading provider of healthcare services,...

Boston University

INTERVIEWER, School of Medicine, Framingham Heart Study Job at Boston University

 ...As part of the recruitment team, the interviewer is responsible for recruiting and scheduling participants in the Framingham Heart Study...  ...are as easy to complete as possible. Interviewers regularly make phone calls, text and email, print reports and interact with participants... 

Yale New Haven Health

Pediatric OP Infusion Nurse; Registered Nurse Job at Yale New Haven Health

 ...Health System (YNHHS) healthcare team, the Registered Professional Nurse (RN) upholds the YNHHS mission, vision, values and strategic...  ...Possess strong interpersonal experience. Must be flexible to float between infusion centers if needed. CPR required, PALS preferred.... 

Seckel Region - Modern Woodmen of America

Managing Partner with Sports Background Job at Seckel Region - Modern Woodmen of America

Overview The Seckel Region of Modern Woodmen is actively looking for a Managing Partner for each of our markets to spearhead the continued development and leadership of a team of financial representatives. If you possess a Series 26 (or 24) License (if not, a minimum...