Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

The Shella Foundation

Data Entry Assistant Job at The Shella Foundation

 ...assistance they deserve. We are looking for a reliable Remote Data Entry Assistant to help enter, update, and organize information in...  ...Enter data accurately into spreadsheets or online systems Update and maintain existing records Check... 

Expert Technology Services

Front End Developer Job at Expert Technology Services

 ...candidates regarding the following: POSITION Front End Developer LOCATION San Francisco, CA-Fridays remote...  ...Core/Vanilla JavaScript Experience working on responsive web designs & having specialized in HTML, CSS Experience translating... 

RG&T Solutions

Online Shopper - Progressive pay up to $18.00/hour based on experience Job at RG&T Solutions

 .... Collaborate with team members to meet deadlines and customer satisfaction goals. Benefits include competitive pay up to $18.00/hour based on experience, flexible scheduling, and a supportive work environment. Ideal candidates are detail-oriented, reliable, and... 

Pheasants Forever

WY Range and Wildlife Conservationist Job at Pheasants Forever

 ...WY Range and Wildlife Conservationist Application Deadline: December 29th Location: Lander/Riverton, WY Anticipated Start Date...  ...of a collaborative effort among the USDA Natural Resources Conservation Service (NRCS) and Pheasants Forever to further the delivery of... 

DSI Security Services

Accounts Payable Specialist Job at DSI Security Services

OverviewDSI believes that success is bred in the recruiting, selection, supervision, and training of each and every employee. Believing in the need for ongoing and perpetual training helps to set DSI apart from its competitors. Many companies give testimonials about their...