Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

UPMC

Optometrist Job at UPMC

 ...Clinical Assistant Professor in Pittsburgh, PA The Department of Ophthalmology at the University of Pittsburgh is seeking a dedicated optometrist to join our team in a high-volume, academically affiliated clinical setting. While the core of this role involves providing... 

University of Alaska Fairbanks

Investigator Job at University of Alaska Fairbanks

 ...Join the dedicated team at the Office of Rights, Compliance and Accountability (ORCA) at UAF as an Investigator! We are seeking a detail-oriented individual to contribute to our commitment to campus safety and wellbeing. Through our robust intervention and prevention... 

Yale New Haven Health

Pediatric OP Infusion Nurse; Registered Nurse Job at Yale New Haven Health

 ...Health System (YNHHS) healthcare team, the Registered Professional Nurse (RN) upholds the YNHHS mission, vision, values and strategic...  ...Possess strong interpersonal experience. Must be flexible to float between infusion centers if needed. CPR required, PALS preferred.... 

Fox Corporation

YouTube Editor Job at Fox Corporation

 ...highly skilled and creative YouTube Video Editor with advanced editing abilities and a strong background in working with established creators...  .... Maintain consistency across projects (branding, graphics, audio quality, pacing). Optimize edits for audience retention and... 

Ecolab

Senior HR Representative Job at Ecolab

 ...critical deadlines ~ Demonstrated desire and ability to coach, develop and train managers and other HR associates. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. If you...