Help Desk Specialist Job at Insight Global, Miramar, FL

N3h3RzNKY0MyQTBPTmVHaGJqdEN3V3Q2c3c9PQ==
  • Insight Global
  • Miramar, FL

Job Description

Must Haves:

2+ years experience Help Desk Service Desk

Service Now

Flexible work schedule, STRONG customer service/communication/professionalism

Plus:

Healthcare experience

Certifications

Day to Day:

  • Tier 1 and tier 2 support
  • Basic app troubleshooting, Microsoft suite trouble shooting
  • Guide through IOS devices
  • Looking at desktop laptop diagnosing an issue
  • App standpoint- 5-6 apps to perform level 2 support
  • In house- power apps
  • Remoting and phone support
  • 20-25 calls/ day resolving about 12-15 tickets a day

This person is responsible for first level support of investigation and resolution of software and hardware problems for computer users, company wide. Candidates must be available for shift work. Job functions include answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Collects information about problems and leads user through diagnostic procedures to determine sources of error. Determines whether problem is caused by hardware such as modem, printer, cables, or telephone. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.

Job Tags

Flexible hours, Shift work,

Similar Jobs

Spectrum Brands

Accounts Payable Analyst Job at Spectrum Brands

 ...State/ProvinceMissouri CityEarth City Region US Posting Start DateDec-19-2025 Division InformationSpectrum Brands global enabling functions, including Finance, Legal, IT, Human Resources, Supply Chain, and Commercial Operations, provide... 

Texas A&M University

Postdoctoral Research Associate Job at Texas A&M University

 ...Job Title Postdoctoral Research Associate Agency Texas A&M University Department Bush School Of Government And Public Service...  .... Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the... 

Sky Jet Services

Aircraft Mechanic Job at Sky Jet Services

 ...fleet of light, super mid-size, long-range, and ultra-long-range aircraft across our maintenance hubs in the U.S. and Europe. Youll be...  ...Strong English communication skills. ~5+ years of Part 145 experience (Part 135 preferred). Benefits & Perks: ~ Medical,... 

St. Mary's Food Bank

Accounts Receivable Specialist Job at St. Mary's Food Bank

Position SummaryUnder the direction of the Accounting Manager, this position ensures that all vendor invoices are entered into Ceres...  ...leadership, employees, agency representatives, community neighbors, volunteers, external vendors, and clients.Physical Demands/Environment... 

Clark Creative Solutions

Cyber Security Analyst (SOC) Job at Clark Creative Solutions

The Cyber Analyst team member is responsible for the analysis of all technology devices which may include Operational Technology...  ...Systems operators, commonly used mechanisms for maintaining security persistence, privilege escalation, and lateral data movement...