**Funeral Director for Butler Funeral Homes in Springfield, IL**
- Initiates or receives calls from the next of kin of the deceased. With empathy and concern, gathers or confirms the deceased's and family’s contact information, briefly discusses their needs (including language preferences), schedules an Arrangement appointment, and sends a confirmation email.
- May perform removals or transfers following company standards and procedures, respectfully caring for the deceased. Updates the removal status in the proprietary software.
- Greets the next of kin and escorts them to the meeting space. Begins and facilitates the Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance options and benefits, such as those for veterans. Promotes funeral, cemetery, and crematory services and merchandise, including catering, flowers, music, and Everlasting Memory products.
- Transitions the Arrangement Conference to the Funeral Services Counselor/Advisor to present options for cemetery property and merchandise, discuss pricing, and finalize contracts.
- Responsible for reviewing and authorizing any revisions to merchandise and service contracts.
**Directing Services**
- Confirms authorization to proceed with service arrangements. Acts as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and compassionate manner, following company standards. Must be present for the graveside services included in the purchase agreement and when the casket containing a human body is placed in a grave, crypt, or burial vault, verifying that any personal belongings are removed from the deceased before burial as per the arrangements.
- Visually inspects the deceased, adjusts casket dressing, attire, or makeup, and communicates any concerns to the preparation staff. Inspects service arrangements (visitation, funeral, or graveside) against contractual agreements and the expectations of the next of kin; initiates corrective action as needed and may provide guidance to service team members.
- Interacts with family members to fulfill death care requests while also seeking leads for pre-need services.
**Event Planning**
- Performs various event planning responsibilities, including resource planning and ordering music, flowers, or catering to meet arrangement requests. Produces memorabilia products that may include scanning photos, ordering keepsakes or stationery, creating electronic presentations, writing obituaries, and developing online memorials. Prepares the event room before the event by setting up chairs, tables, flowers, guest books, and appropriate décor. After the event, clean the area (chairs, tables, floors) and properly store items, identifying any property in need of repair, and couriering or delivering family memorabilia to their home.
- May undertake various attendant duties, including roles such as parking lot attendant, driver, usher, pallbearer, or courier.
- May attend community or charity events to represent and promote the location or services.
**Education & Licenses**
- Graduated from an accredited school or college of mortuary science.
**Certification/License**
- Must hold a current dual license as a Funeral Director and Embalmer within the state of practice.
- A valid state driver’s license with an acceptable driving record is required to operate company-owned vehicles.
**Experience**
- Industry experience is preferred.
**Knowledge, Skills & Abilities**
- Cognitive abilities include reasoning, planning, problem identification, and the ability to learn quickly and apply experiences to new situations.
- Process- and results-oriented, motivated to advance projects by removing obstacles and exploring alternatives.
- Must possess a positive attitude, a drive for continued learning in the industry and business, and be highly self-motivated.
- Ability to build professional and trusting business relationships.
- Professional written and verbal communication skills.
- Public speaking skills with the ability to influence and gain consensus.
- Proficient in using databases and automated processes.
- Proficient in Microsoft Office applications.
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