Center for Elder Law & Justice is looking to fill a full time Front Desk position for our main office. The ideal candidate will have a client service background with a strong compassion for public service work.
About CELJ
Center for Elder Law & Justice (CELJ) civil legal services organization fighting for justice, primarily for low-income older adults, in 10 counties in Western New York. Our attorneys stop illegal evictions, save clients homes from foreclosure, put a stop to elder domestic violence, fight for public benefits, work with our local immigrant & refugee populations, and represent grandparents and other kinship care relatives in custody and neglect petitions in family court. We also advocate for systems-wide policy changes, commenting frequently on changes to regulations and working with local elected leaders on legislation that will impact the poor and vulnerable older adults in our area. We believe that independence and dignity are the hallmarks of justice.
Job Specifications
· Front desk reception duties, including greeting visitors, accepting deliveries, performing intake for walk-ins, and seating clients
· Maintain call log, answer multi-line phone system and manage general office voicemail
· Screen callers for intake while following intake guidelines
· Make appropriate referrals to other agencies
· Maintain and update referral contact information
· Open new files in time-keeping system and distribute new files to paralegals
· Distribution of incoming faxes
· Assist with agency mail, as needed
· Manage incoming communication through agency risk detector and informational inquiry mailbox
· File closed case files and retrieve files for staff, when requested
· Maintain file room in a neat and orderly manner
· General office duties, as needed
· Agency breakroom maintenance
Preferred Qualifications
· High School Diploma, or equivalent
· Polished and professional demeanor
· Highly motivated and passionate about public service work
· Excellent writing, speaking and organizational skills
· Ability to work efficiently and accurately while exhibiting patience and diplomacy
CELJ offers a competitive benefits and compensation package, including:
· Generous vacation and sick time
· Extremely generous Holiday time
· Summer hours between Memorial Day and Labor Day
· Payment of license fees and association dues
· Encouragement of professional development
To Apply: Send cover letter and resume to Chandler Jones, HR Manager, Cjones@elderjusticeny.org
Salary starting at 45k
No phone calls please.
CELJ is an affirmative action/equal opportunity employer and welcomes all to apply, including veterans and individuals with disabilities. Employer recruits without regard to sex, race, sexual orientation, or gender identity, and any such candidates are strongly encouraged to apply
Job Type: Full-time
Pay: From $45,000.00 per year
Work Location: In person
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