Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at  

Location: USA - Herndon, Woodland Park Rd 

Division: Air & Sea 
Job Posting Title: Freight Forwarder - Air Export 
Time Type: Full Time

The primary duty of an Import Operator is to review and process shipment transactions, including all related activities, for one or more major accounts, and to provide excellent, proactive and timely customer service.  Serves as the primary contact for all parties concerning assigned account contracts. Performs all duties correctly, cost-efficiently, and according to Company standards using the regular exercise of discretion and independent judgment. 

ESSENTIAL DUTIES

• Promote positive relationships by ensuring excellent, timely and proactive customer service at all times and in conjunction with other departments and third parties while monitoring the quality of service produced by the team.  Establish detailed profiles and procedures that properly represent import processes. 
• Receive, review and process high-volume and/or complex import transactions for clients, including booking, billing, classifications, processing data through the Company’s system and obtaining consular releases as well as other government agency releases as appropriate
• Process bills of lading and provide clear instructions to the team for handling each shipment. 
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association, Code of Federal Regulations.
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use and setting profit margins for individual shipments.
• Adhere to all domestic and international shipping regulations, communicating changes in domestic and foreign regulation procedures to client, co-workers and third parties in a clear, concise and timely manner. 
• Identify transactions and tasks that require special handling, recommend improved processes to management and implement resolutions within assigned scope of responsibility.
• Identify, investigate and resolve all areas of client concern in a timely and proactive manner by monitoring team performance against Company and client standards.  Alert client to special areas of concern or potential problems in the shipping process. 

JOB SKILLS AND SPECIFICATIONS

• Past customer service experience is required, as work entails extensive phone contact with carriers and other parties concerning the transportation process.
• Knowledge of domestic and international geography including countries and major cities.
• Above average written communication skills to compose complex letters regarding issues and resolutons. Must have the ability to edit and proof business correspondence and reports along with the
• Ability to organize, prepare and assemble documents or reports containing data from several sources.
• Excellent analytical skills to recognize, circumvent and resolve problem situations.
• Math skills to be able to provide timely estimates to customers, along with knowledge of formulas with regard to converting both currency and dimensions.
• The ability to analyze complex details to resolve complex shipping issues for the client.
• The ability to use Company-standard software for word processing (Word), spreadsheets (Excel) etc. in order to generate reports, charts and graphs as applicable.

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel or crouch; talk or hear.  The employee uses computer and telephone equipment.  The vision requirements of this job include close vision and distance vision.

For this position, the expected base pay range is $22.50 - $30.50 hourly. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. 

DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. 

Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. 

To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .

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