Job Title: FSO Technician
Location: Bangor, ME(Onsite)
Mode : Contract (6+ Months)
Core Function
The technology support specialist provides onsite IT support at a customer site (hospital environment)
This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes
support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource
Primary Responsibilities & Competencies
• Provide customer service support to both internal users, external customers, and vendors
• Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
• Maintains detailed and accurate records in workload management, asset management, and administrative applications
• Provides tier I and II support in all areas of the organizational service portfolio.
• Provides excellent customer service to all levels of employees including customers, peers, and leadership.
• Accurately follows documentation and checklists to ensure efficiency and consistency.
• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
• Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
• Self-directed once assigned work and functions with considerable independence.
• Shows an interest in learning more advanced aspects of the functional skills.
• Actively maintains a level of self-study related to technology and customer service.
• Able to communicate with the customer in non-technical terms so the users can understand
Qualifications
• Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
• Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
• Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
• Familiarity with general networking and customer/server concepts.
• Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation
...some work-at-home flexibility. We'd also consider a completely remote employee for the right person. The role requires preparing and analyzing... .... Experience with UltraTax, QuickBooks Desktop, QuickBooks Online, and SurePrep is a plus. CPA, EA, or AFSP certification is a...
...AEVEX Aerospace is looking for an aircraft mechanic with specific electrical experience and whose responsibilities include maintaining and repairing aircraft systems and components. They will inspect and diagnose malfunctions, use power and hand tools to fix parts and...
...Purchasing Assistant (Non-Food) Bilingual in Japanese REQUIRED 100% Onsite in El Monte, CA $40,000 to $48,000 base salary NOTE: The candidate will negotiate pricing, sit in front of the computer, and do the spreadsheet. Candidate will not on the roads to visit...
...Ultimate Staffing is seeking a Bilingual Administrative Assistant for a valued client in New Haven, CT. This role is perfect for an organized, detail-oriented professional with strong communication skills in English and Spanish. If you thrive in a fast-paced environment...
Benefits Manager (Temporary) Location: Onsite Downtown Oakland, CA Compensation: $70 to $85/hour (DOE) Duration: Through July 2025, with possible extension through December 2025 We are seeking an experienced Benefits Manager to join a dynamic and mission...