Job Title: FSO Technician
Location: Bangor, ME(Onsite)
Mode : Contract (6+ Months)
Core Function
The technology support specialist provides onsite IT support at a customer site (hospital environment)
This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes
support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource
Primary Responsibilities & Competencies
• Provide customer service support to both internal users, external customers, and vendors
• Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
• Maintains detailed and accurate records in workload management, asset management, and administrative applications
• Provides tier I and II support in all areas of the organizational service portfolio.
• Provides excellent customer service to all levels of employees including customers, peers, and leadership.
• Accurately follows documentation and checklists to ensure efficiency and consistency.
• Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
• Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
• Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
• Self-directed once assigned work and functions with considerable independence.
• Shows an interest in learning more advanced aspects of the functional skills.
• Actively maintains a level of self-study related to technology and customer service.
• Able to communicate with the customer in non-technical terms so the users can understand
Qualifications
• Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
• Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
• Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
• Familiarity with general networking and customer/server concepts.
• Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation
The Tableau Dashboard Developer Contractor will work closely with our Business Intelligence team. This role involves developing and maintaining dashboards using Tableau, leveraging accessible data to create comprehensive engagement and adoption dashboards. These dashboards...
...The Forehand Agency seeks a remote Insurance Agent to sell life and health insurance, cultivate client relationships, and provide consultative guidance to prospects and policyholders. This role emphasizes consultative selling, accurate recordkeeping, and consistent delivery...
...+ months of helpdesk support, service desk, or technical support experience ~ Familiar with ticket tools like Jira Service Desk, Zendesk, Freshservice, or ServiceNow ~ Comfortable guiding non-technical users step-by-step What Success Looks Like You consistently...
...Exciting Opportunities: Join the newest team of Adult Use Dispensaries in CT! Are you passionate about the fast-growing cannabis industry? Do you thrive in a dynamic and customer-centric environment? If so, we have an incredible opportunity for you. We're thrilled to...
...hospitality industry. The hourly rate of pay for the full-time housekeeper/room attendant position is $21.70 per hour. Hyatt... ...rooms assigned and assist with guest requests. Previous hotel cleaning experience is NOT required. Possess a valid driver's license...