Job Description

We are hiring a skilled Field Service Technician II to add to our Lifecycle Services team! This position is located in Union City, CA (SFO), and the ideal candidate will live within a 30-min driver radius. The role requires experience in the preventative maintenance, repairs, and parts replacement for conveyor systems within material handling. NPI is a well-established company, with an amazing team of talented technicians throughout the U.S.

We are looking for a highly motivated individual capable of maintaining sorting equipment to achieve optimal uptime. In the event of a problem, you must be capable of troubleshooting Hardware and Software issues. Our goal is to provide the fastest resolution possible in order to get the equipment back in safe operations. If you feel you meet these requirements, and can be a contributing member to a great team, please submit your resume.

• Quickly and efficiently resolve customer issues to maintain maximum uptime.
• Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment;
• Work with support personnel to install new equipment and perform equipment upgrades,
• Properly control company assets by managing parts inventory and on-site tools.
• Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
• Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.
• Continue to enhance value to company by staying technically current, i.e. attending continuing education courses in such areas as: networking and software, etc.
• Respond to emergency and non-scheduled calls for service 24/7 within established response time goals
• Provide technical support and training to less experienced Site Technicians
• Look for new ways to improve the timeliness and quality of the level of service provided.
• Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements etc.
• Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching product.

Job Qualifications

• Reliable transportation
• Flexible to work and be available onsite, including nights, weekends, and Holidays (as needed)
• Strong electronics/electrical background
• Solid mechanical knowledge
• Ability to apply software skills and knowledge to our equipment
• Ability to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc. Ability to read technical drawings and documentation
• Full range of motion and unrestricted mobility.
• Ability to lift 50-75lbs.
• Good problem-solving and troubleshooting skills
• Good time management skills
• Strong customer relations skills
• Clear and concise verbal and written communications
• Ability to carry out detailed written and verbal instructions independently
• Ability to persuade/influence others in sensitive/confrontational situations
• Basic computer skills: DOS, Windows, UNIX, Microsoft Office

EXPERIENCE:

• High school graduate or equivalent
• Prefer a 2-year degree or certification in electronics/advanced mechanics/software training
• 1+ years related industry/equipment experience
• Will consider an equivalent combination of education and experience.

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