DTC Customer Experience Associate Job at EllaOla, New York, NY

N3hjSDBKY0gzd1FLTnVHbVpqTk94bXA0dFE9PQ==
  • EllaOla
  • New York, NY

Job Description

EllaOla is a premium family wellness brand based in New York City. We developed our products with a team of Harvard dermatologists and pediatricians to create a luxurious science-first, plant-based wellness collection offering the safest and most effective for the whole family. Featured in Harper Bazaar, Glamour, Forbes, Town & Country and Marie Claire and sold in Nordstrom, Macy's, Bloomingdales and Babylist.

Role Description

We are seeking a DTC Customer Experience Associate to ensure outstanding support at every step of the customer journey. In this role, you’ll streamline processes, handle inquiries, and collaborate with other teams to enhance the quality and efficiency of our service.

Key Responsibilities:

  • Implement a robust online customer experience strategy aligned with the company’s mission, brand values, and business goals, ensuring a customer-first culture throughout the organization.
  • Enhance customer satisfaction, retention rates, and lifetime value across all channels.
  • Use customer feedback, analytics, and market research to identify trends and address pain points, delivering actionable insights that improve the customer experience.
  • Ensure timely and effective resolution of customer inquiries and issues
  • Serve as the voice of the customer within the organization, ensuring that customer insights are integrated into product development, marketing campaigns, and operational strategies.
  • Design and execute initiatives to gather customer feedback through surveys, reviews, and social media monitoring.
  • Identify and implement creative solutions and technologies to elevate the customer experience.

Qualifications

  • 2+ years in customer experience, customer success, or related roles, ideally within the CPG or wellness industry.
  • Deep commitment to health, wellness, and continuous learning, with a customer-first mindset.
  • Exceptional interpersonal and communication skills
  • In-depth understanding of customer journey mapping, customer satisfaction metrics, and customer support.
  • Data-driven mindset with the ability to translate insights into actionable strategies

Job Tags

Similar Jobs

Kanahoma

Copywriter ($60K-$70K) Job at Kanahoma

 ...Diego-based boutique education marketing agency, is seeking a Copywriter to join our small but fast-growing creative team. Founded in 2...  ...and pushing ideas forward. The ideal candidate has agency experience, a portfolio of performance-focused work, and a proven ability... 

MBI Health Services, LLC

Community Support Worker (CSW) - Independent Contractor Job at MBI Health Services, LLC

 ...Social Work, Counseling, Psychology, or a related field? MBI Health Services is offering a unique opportunity to work as a Community Support Worker (CSW)a contract role that allows you to gain hands-on experience supporting individuals with serious mental illness and... 

Acro Service Corp

Project Manager Job at Acro Service Corp

 ...planning, coordinating, and implementing projects within the decided-upon budget, timeline,...  ...Implementation can apply. Job Title: Project Manager - Electronic Health Records...  .../ Albuquerque area, but will also take a remote candidate as experience in this type of implementation... 

TekDoors Inc.

UI/UX Designer Job at TekDoors Inc.

 ...Job Title: UI/UX Designer Location: Charlotte, NC Duration: 12 Months Contract W2 Must-Have Skills: Having 8-10 years of experience on creating wireframes, functional specifications, prototypes and assets Well versed with Visual design principles and... 

Prairie Rivers Network

Environmental Specialist Job at Prairie Rivers Network

 ...wildlife to our lands, and transform how we care for the earth and for each other. Our programs confront many of the root causes of environmental degradation in Illinois while addressing the sources and impacts of climate change and advancing just and equitable solutions....