Customer Support & Sales Specialist (US Shift) Job at White Force Outsourcing Pvt Ltd, India

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  • White Force Outsourcing Pvt Ltd
  • India

Job Description

– Customer Support & Sales Specialist (US Shift)

Position: Customer Support & Sales Specialist (Voice Process – US Shift)

Company: Renaissance Jewel

Location: Remote

Shift: Evening / Graveyard

Working Days: Weekdays & Weekends (Max 5 days/week)

Working Hours: 9 hours/day

Open Positions: 4

Female Candidates Preferred

About Renaissance Jewel

Renaissance Jewel is redefining elegance with fine, lab-grown diamond jewelry. From engagement rings to custom designs, we craft meaningful pieces that reflect individual stories.

As we expand globally, we are building a world-class Customer Support & Sales Team to serve our growing US-based clientele. If you have strong calling experience, exceptional communication, and a passion for customer service — we want you on our team.

💼 Your Role: Customer Support & Sales Specialist

Do you enjoy meaningful customer conversations? Can you problem-solve, assist buyers, and convert leads into sales opportunities?

This role requires confidence, empathy, and the ability to manage customer relationships with finesse.

🛠️ Key Responsibilities

  1. Handle inbound & outbound voice calls and live chats professionally.
  2. Assist US customers with product inquiries, orders, returns, and after-sales support.
  3. Identify upselling and cross-selling opportunities during conversations.
  4. Meet all key KPIs: SLA, AHT, CSAT.
  5. Maintain accurate logs of all interactions using CRM & ticketing tools.

🌟 What We’re Looking For

  1. 2–3 years of calling experience handling US B2C customers (mandatory).
  2. 6–10 years total experience in call center/BPO (voice & live chat).
  3. Strong verbal & written communication in English.
  4. Experience in product-based calling processes.
  5. Familiarity with CRM, chat, and ticketing systems.
  6. Comfortable working night shifts.
  7. Jewellery / E-commerce / Luxury retail background highly preferred.
  8. Graduate degree preferred.
  9. Please do not apply if you do not have US call experience.

🖥️ Remote Work Requirements

  1. Candidate must arrange their own:
  2. ✓ Laptop
  3. ✓ Stable high-speed Wi-Fi
  4. Must be comfortable using Hubstaff (attendance & productivity monitoring system).
  5. Hubstaff Summary:
  6. Tracks active work time & activity levels
  7. Takes periodic screenshots
  8. Stops tracking if inactive for 5+ minutes
  9. Hubstaff logs = official attendance & payroll data
  10. Candidate must ensure Hubstaff is active during working hours
  11. Salary will be credited between the 15th–20th of every month.

💰 Perks & Benefits

  1. Fully remote role
  2. Attractive salary package
  3. Incentives based on performance
  4. Opportunity to work with a premium global diamond jewelry brand

Interested Candidate apply through mail & whatsapp

jyoti.dhurve@white-force.in

9993104707

Job requirements

  • Experience: 6 to 10 Year.
  • Education : Any Graduate
  • Specilization : Any Graduate...
  • Skills :
  • Industry Type : Gems / Jewelry
  • Status : Not Disclose.

Job Tags

Full time, Remote work, Shift work, Weekend work, Afternoon shift, Weekday work,

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