Customer Success Manager Job at Velocity Tech, Seattle, WA

N3hBTTNKVUQwUVFNTk9LbGF6aE13R2x4c3c9PQ==
  • Velocity Tech
  • Seattle, WA

Job Description

Velocity Tech has partnered with an industry leader in AI-powered enterprise search to help build a team that is revolutionizing how organizations access and utilize information. This innovative platform empowers businesses to enhance productivity by providing employees with secure, real-time access to critical data—regardless of silos or applications. Leveraging cutting-edge natural language processing (NLP) and deep learning technology, this platform is transforming digital workplaces, accelerating R&D, and streamlining operations across industries.

The Role

Velocity Tech is seeking a Senior Customer Success Manager to join the customer-facing team of our partner, supporting strategic enterprise clients in maximizing the value of AI-powered search solutions. This individual will play a critical role in ensuring customer satisfaction, driving product adoption, and fostering long-term partnerships. Acting as a key advocate for clients, they will oversee implementation, secure renewals, and identify growth opportunities in collaboration with senior account executives.

Key Responsibilities

  • Manage and grow relationships with major enterprise accounts across industries such as pharmaceuticals, life sciences, manufacturing, and technology.
  • Develop a deep understanding of each client’s business needs and guide them in leveraging AI-powered search solutions to achieve strategic goals.
  • Design and implement customer engagement strategies, including adoption plans, value assessments, and Executive Business Reviews.
  • Oversee seamless platform implementation and coordinate professional services delivery.
  • Build dashboards to monitor customer usage, identify growth opportunities, and mitigate churn risks.
  • Advise clients on best practices for optimizing AI-powered enterprise search solutions.
  • Work closely with solution engineering, support, and R&D teams to ensure customers receive optimal service.
  • Keep customers informed on product roadmaps, innovations, and industry trends, while providing valuable customer feedback to product teams.
  • Stay up to date on advancements in AI, Generative AI, and enterprise search technologies to better support and advise clients.

Qualifications & Experience

  • Exceptional communication, presentation, and active listening skills.
  • Strong technical acumen with an understanding of AI, enterprise search technologies, and large language models (LLMs).
  • Proven ability to build credibility with key decision-makers and technical stakeholders.
  • Deep understanding of enterprise search project lifecycles and experience guiding organizations in advancing AI capabilities.
  • Experience engaging with diverse stakeholders, from executives to analysts, IT professionals, and administrators.
  • Strong problem-solving skills with a focus on delivering tangible business value.
  • Ability to identify and capitalize on new business opportunities.
  • Hands-on experience in implementation and project management.
  • Bachelor's degree in a relevant field.
  • Strong knowledge of search and big data technologies.
  • Previous experience in account management, customer success, or consulting within the enterprise software industry , ideally in enterprise search.
  • Willingness to travel up to 25% as needed.

Job Tags

Similar Jobs

Liberty Personnel Services, Inc.

Senior Accountant Job at Liberty Personnel Services, Inc.

 ...Job Details: Senior Accountant 3 Days In Office Job Overview: As a Senior Accountant, you will play a pivotal role in overseeing and managing the company's financial accounting processes, ensuring accuracy, compliance, and timely reporting. You will collaborate... 

San Blas Securities

Senior Operations Principle Job at San Blas Securities

 ...Position Overview San Blas Securities is seeking a Senior Operations Principal with active FINRA Series 7 and Series 24 licenses to serve as a senior operational resource for the firm and its financial advisors. This role is responsible for resolving complex trade... 

Trucking Group UTAH

No Experience CDL-A Driver Job at Trucking Group UTAH

We are hiring CDL-A Trainee Drivers for our OTR position. You will run 4-6 weeks out with the mentor. Making $650 weekly as a trainee After...  ...states. Qualifications: 0 months or more tractor trailer experience Valid CDL Class A license and Medical Card Hair Drug... 

Don Wood Toyota

Accounts Payable Clerk Job at Don Wood Toyota

 ...Now Hiring: Office Accounts Payable Clerk Don Wood Toyota Don Wood Toyota is looking for a motivated and detail-oriented Accounts Payable Clerk to join our friendly and fast-paced office team. This role is ideal for someone who takes pride in accuracy, enjoys... 

Habitat Health

Travel Physical Therapist - Paying up to $2,700/week Job at Habitat Health

We are seeking a dedicated Travel Physical Therapist to join our team in Rocky Mount, NC. Provide high-quality outpatient physical therapy services to diverse patient populations. Assess, develop, and implement individualized treatment plans. Monitor patient progress...