Customer Success Manager Job at Velocity Tech, Seattle, WA

N3hBTTNKVUQwUVFNTk9LbGF6aE13R2x4c3c9PQ==
  • Velocity Tech
  • Seattle, WA

Job Description

Velocity Tech has partnered with an industry leader in AI-powered enterprise search to help build a team that is revolutionizing how organizations access and utilize information. This innovative platform empowers businesses to enhance productivity by providing employees with secure, real-time access to critical data—regardless of silos or applications. Leveraging cutting-edge natural language processing (NLP) and deep learning technology, this platform is transforming digital workplaces, accelerating R&D, and streamlining operations across industries.

The Role

Velocity Tech is seeking a Senior Customer Success Manager to join the customer-facing team of our partner, supporting strategic enterprise clients in maximizing the value of AI-powered search solutions. This individual will play a critical role in ensuring customer satisfaction, driving product adoption, and fostering long-term partnerships. Acting as a key advocate for clients, they will oversee implementation, secure renewals, and identify growth opportunities in collaboration with senior account executives.

Key Responsibilities

  • Manage and grow relationships with major enterprise accounts across industries such as pharmaceuticals, life sciences, manufacturing, and technology.
  • Develop a deep understanding of each client’s business needs and guide them in leveraging AI-powered search solutions to achieve strategic goals.
  • Design and implement customer engagement strategies, including adoption plans, value assessments, and Executive Business Reviews.
  • Oversee seamless platform implementation and coordinate professional services delivery.
  • Build dashboards to monitor customer usage, identify growth opportunities, and mitigate churn risks.
  • Advise clients on best practices for optimizing AI-powered enterprise search solutions.
  • Work closely with solution engineering, support, and R&D teams to ensure customers receive optimal service.
  • Keep customers informed on product roadmaps, innovations, and industry trends, while providing valuable customer feedback to product teams.
  • Stay up to date on advancements in AI, Generative AI, and enterprise search technologies to better support and advise clients.

Qualifications & Experience

  • Exceptional communication, presentation, and active listening skills.
  • Strong technical acumen with an understanding of AI, enterprise search technologies, and large language models (LLMs).
  • Proven ability to build credibility with key decision-makers and technical stakeholders.
  • Deep understanding of enterprise search project lifecycles and experience guiding organizations in advancing AI capabilities.
  • Experience engaging with diverse stakeholders, from executives to analysts, IT professionals, and administrators.
  • Strong problem-solving skills with a focus on delivering tangible business value.
  • Ability to identify and capitalize on new business opportunities.
  • Hands-on experience in implementation and project management.
  • Bachelor's degree in a relevant field.
  • Strong knowledge of search and big data technologies.
  • Previous experience in account management, customer success, or consulting within the enterprise software industry , ideally in enterprise search.
  • Willingness to travel up to 25% as needed.

Job Tags

Similar Jobs

Johns Hopkins Medicine

PRN RN - Operating Room Job at Johns Hopkins Medicine

 ...in a dynamic, team-centered environment. Who Should Apply : Associate degree in Nursing required Active Maryland or Compact RN license is required BLS CPR certification required OR RN experience required Applicants with an Associates degree in... 

Insight Global

Hybrid Mainframe Developer Job at Insight Global

Job DescriptionInsight Global is seeking a Senior Mainframe Developer to sit in CT, RI, or IL. You will be responsible for designing, developing, and maintaining applications on the Mainframe technology stack. You will work closely with business and IT teams to deliver... 

GreatAuPair LLC

Personal Assistant Job at GreatAuPair LLC

The Personal Assistant provides high-level administrative and lifestyle support to an executive or entrepreneur, ensuring day-to-day operations...  ...at work and at home. You will act as gatekeeper, scheduler, travel planner, and problem-solver, enabling the principal to focus... 

Celestica International LP

08 - Lead Engineer, Software (Austin) Job at Celestica International LP

 ...Texas City: Austin Summary The Lead Engineer, Software shall be responsible for developing, debugging, validating and deploying Network...  ...Language - C, C++, Python, GoLang languages NOS -Experience in NOS development/sustenance. SONIC NOS experience... 

Gulfview Vision Associates

Optometrist Job at Gulfview Vision Associates

 ...Work when it works for you. This is a great opportunity for a skilled, personable optometrist who wants to earn additional income while enjoying maximum flexibility. Whether youre balancing another role, family life, or easing into retirement, this position lets...