Customer Success Manager Job at Velocity Tech, Seattle, WA

N3hBTTNKVUQwUVFNTk9LbGF6aE13R2x4c3c9PQ==
  • Velocity Tech
  • Seattle, WA

Job Description

Velocity Tech has partnered with an industry leader in AI-powered enterprise search to help build a team that is revolutionizing how organizations access and utilize information. This innovative platform empowers businesses to enhance productivity by providing employees with secure, real-time access to critical data—regardless of silos or applications. Leveraging cutting-edge natural language processing (NLP) and deep learning technology, this platform is transforming digital workplaces, accelerating R&D, and streamlining operations across industries.

The Role

Velocity Tech is seeking a Senior Customer Success Manager to join the customer-facing team of our partner, supporting strategic enterprise clients in maximizing the value of AI-powered search solutions. This individual will play a critical role in ensuring customer satisfaction, driving product adoption, and fostering long-term partnerships. Acting as a key advocate for clients, they will oversee implementation, secure renewals, and identify growth opportunities in collaboration with senior account executives.

Key Responsibilities

  • Manage and grow relationships with major enterprise accounts across industries such as pharmaceuticals, life sciences, manufacturing, and technology.
  • Develop a deep understanding of each client’s business needs and guide them in leveraging AI-powered search solutions to achieve strategic goals.
  • Design and implement customer engagement strategies, including adoption plans, value assessments, and Executive Business Reviews.
  • Oversee seamless platform implementation and coordinate professional services delivery.
  • Build dashboards to monitor customer usage, identify growth opportunities, and mitigate churn risks.
  • Advise clients on best practices for optimizing AI-powered enterprise search solutions.
  • Work closely with solution engineering, support, and R&D teams to ensure customers receive optimal service.
  • Keep customers informed on product roadmaps, innovations, and industry trends, while providing valuable customer feedback to product teams.
  • Stay up to date on advancements in AI, Generative AI, and enterprise search technologies to better support and advise clients.

Qualifications & Experience

  • Exceptional communication, presentation, and active listening skills.
  • Strong technical acumen with an understanding of AI, enterprise search technologies, and large language models (LLMs).
  • Proven ability to build credibility with key decision-makers and technical stakeholders.
  • Deep understanding of enterprise search project lifecycles and experience guiding organizations in advancing AI capabilities.
  • Experience engaging with diverse stakeholders, from executives to analysts, IT professionals, and administrators.
  • Strong problem-solving skills with a focus on delivering tangible business value.
  • Ability to identify and capitalize on new business opportunities.
  • Hands-on experience in implementation and project management.
  • Bachelor's degree in a relevant field.
  • Strong knowledge of search and big data technologies.
  • Previous experience in account management, customer success, or consulting within the enterprise software industry , ideally in enterprise search.
  • Willingness to travel up to 25% as needed.

Job Tags

Similar Jobs

Just A Game Fieldhouse

Concessions and Retail Event Operations Staff - Wisconsin Dells Job at Just A Game Fieldhouse

 ...Join us! About Just A Game Fieldhouse: Justagame Fieldhouse is the Midwest's premiere sports facility. Located in Wisconsin Dells it has all the amenities of a vacation hot spot. Justagame offers 35,000 square feet of gym space and specializes in basketball, volleyball... 

Oatmeal Health

Travel Physical Therapist - Paying up to $2,640/week Job at Oatmeal Health

Seeking a dedicated Travel Physical Therapist in Yuma, AZ, offering up to $2,640/week. Assess, develop, and implement individualized treatment plans for diverse patient populations. Provide skilled therapy services to improve patient mobility, strength, and function... 

Alaska Nurses Association

Organizer Job at Alaska Nurses Association

 ...Alaska Nurses Association Organizer Must be based in or near Anchorage, AK (or be willing to relocate) The Alaska Nurses...  ...in Alaska. Join Alaska healthcare workers as we organize new unions, demand better staffing and competitive pay in union contracts,... 

Aerotek

2nd Shift Assembler Job at Aerotek

 ...shift time.2nd shift start time is either 3:30 pm or 3:45 pmPay:Assembler I: $21.00Assembler II: $22.50Overtime as needed before shift...  ...to perform a series of operations to correctly assemble/test medical devices.**Important/Must haves:**-Microscope experience-... 

Comfort Systems USA MidAtlantic

Plumbing Foreman Job at Comfort Systems USA MidAtlantic

Plumbing Foreman Extraordinaire Wanted! Lead the Way to Success! Are you a skilled and ambitious Plumbing Foreman ready to take charge of exceptional projects? This is your chance to lead a team to victory! We are on the lookout for a talented and motivated Plumbing Foreman...