Job Description

An consumer goods company in Irvine, CA is looking for a Customer Service Representative to join their team due to amazing growth on a temporary to hire basis. As a Customer Service Representative, you will be responsible for helping ecommerce customers by providing product and service information and resolving technical issues in a fast paced, team oriented setting.

Pay : $20- $23- (Once hired on permanently you will be eligible to earn 5% commission on all sales)

Schedule : ONSITE M-F 8:00 AM- 5:00 PM *(every Friday you leave at 3 pm but get paid a full shift!)

RESPONSIBILITIES

• Manage a high volume of customer service calls, emails, texts, & voicemails
• Take incoming calls from new and existing customers in a professional manner
• Provide information to customers including verifying requests, answering questions, and offering assistance
• Serve as a liaison between incoming vendors/clients and the in-house showroom
• Identify and implement customer experience process improvements
• Enter and process amazon orders and return authorizations
• Additional projects as needed.

Requirements

• Looking for a candidate with 2-5 years of related customer or client service experience.
• Retail/Consumer products experience is ideal
• Degree preferred, but not required
• Comfortable interacting with people at all levels on the phone and in-person
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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