Customer Service Representative Job at StevenDouglas, Sunrise, FL

N3hFTjJKVUIyZzhPTXVPbWFEdER3bTk3c3c9PQ==
  • StevenDouglas
  • Sunrise, FL

Job Description

Job Title: Customer Service Representative (Contract Role)

Location: Sunrise, FL (On-site 5x per week)

Job Type: Contract

Job Description:

We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL . This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently.

Key Responsibilities:

  • Provide excellent customer service via phone, email, and chat support.
  • Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions.
  • Assist customers with product or service information and ensure they have a positive experience.
  • Process orders, returns, and exchanges, and assist with billing and account issues.
  • Handle customer complaints, troubleshooting problems, and escalating issues when necessary.
  • Follow company policies and procedures to ensure a consistent and high-quality customer experience.
  • Provide feedback to management on common customer issues to help improve services.
  • Stay up-to-date with product knowledge and updates to provide the best possible support.

Qualifications:

  • High school diploma or equivalent; previous customer service experience is preferred.
  • Excellent communication and problem-solving skills.
  • Strong interpersonal skills and the ability to maintain a positive attitude in all situations.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in using customer service software and MS Office.
  • Detail-oriented with excellent organizational skills.
  • Ability to work on-site 5 days a week in Sunrise, FL.
  • Strong phone etiquette and email communication skills.

Contract Duration:

This is a contract position, with the potential for extension based on performance and business needs.

If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!

Job Tags

Contract work,

Similar Jobs

Showcase Kitchens

Color Match Specialist/Cabinet Finisher Job at Showcase Kitchens

 ...consider filling out an application to speak with one of the leaders in our business. We would like you to consider joining our team. Finishers : ~ experienced color mixing specialist responsible for accurately preparing, stain matches for custom cabinetry ~color... 

Gpac

Project Manager Job at Gpac

 ...leading Fort Worth-based General Contractor is looking for a Project Manager who can lead large-scale commercial construction projects. Applicable...  ..., architects, engineers and subcontractors Administering contract terms and conditions, contract documents, subcontract... 

TWORLD

Business Advisor / Broker Job at TWORLD

 ...Advisors of Canton is an independently owned and operated company. *Securities are offered through Finalis Securities LLC, Member FINRA/SIPC. Transworld Business Advisors and Finalis Securities LLC is a separate, unaffiliated entities About This Position: Business... 

Ecolab Inc.

Territory Service and Sales Representative Job at Ecolab Inc.

 ...: Ecolab is hiring and we are excited to turn your next opportunity into a career! Are you someone who uses your hands-on skills to solve problems? Do you enjoy the hospitality industry but are looking for a career that allows for a flexible schedule? We are looking... 

LTC Language Solutions

Japanese Interpreter - Indianapolis, IN Job at LTC Language Solutions

 ...Are you fluent in Japanese and English? Do you have a passion for building bridges with language? Do you have experience working as an interpreter? LTC is an interpreting agency looking for contracted Japanese language interpreters in Indianapolis, IN. You will accept...