Customer Service Representative Job at StevenDouglas, Sunrise, FL

N3hFTjJKVUIyZzhPTXVPbWFEdER3bTk3c3c9PQ==
  • StevenDouglas
  • Sunrise, FL

Job Description

Job Title: Customer Service Representative (Contract Role)

Location: Sunrise, FL (On-site 5x per week)

Job Type: Contract

Job Description:

We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL . This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently.

Key Responsibilities:

  • Provide excellent customer service via phone, email, and chat support.
  • Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions.
  • Assist customers with product or service information and ensure they have a positive experience.
  • Process orders, returns, and exchanges, and assist with billing and account issues.
  • Handle customer complaints, troubleshooting problems, and escalating issues when necessary.
  • Follow company policies and procedures to ensure a consistent and high-quality customer experience.
  • Provide feedback to management on common customer issues to help improve services.
  • Stay up-to-date with product knowledge and updates to provide the best possible support.

Qualifications:

  • High school diploma or equivalent; previous customer service experience is preferred.
  • Excellent communication and problem-solving skills.
  • Strong interpersonal skills and the ability to maintain a positive attitude in all situations.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in using customer service software and MS Office.
  • Detail-oriented with excellent organizational skills.
  • Ability to work on-site 5 days a week in Sunrise, FL.
  • Strong phone etiquette and email communication skills.

Contract Duration:

This is a contract position, with the potential for extension based on performance and business needs.

If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!

Job Tags

Contract work,

Similar Jobs

Commonpoint Queens

Weekend Receptionist Job at Commonpoint Queens

Statement of The Job: Front Desk Management : Greet and welcome visitors in a professional and friendly manner. Direct visitors to the appropriate person or department. Maintain a clean and organized reception area. Assist Office Manager with duties as ...

Teradata

AI Engineer Intern Job at Teradata

 ...Our Company At Teradata, we believe that people thrive when empowered with better information. Thats why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our... 

Milton Hershey School

Junior High Football Head Coach — Fall 2026 Job at Milton Hershey School

A leading educational institution is seeking a Junior High Football Head Coach for Fall 2026 to lead the 7th and 8th-grade team. This part-time, temporary position offers a stipend based on experience, ranging from $4,648 to $6,043 per season. The role requires at least... 

Swade Cannabis

Cannabis Dispensary Operations Leader Job at Swade Cannabis

 ...A leading cannabis company in Rolla, Missouri, is seeking a General Manager to oversee daily dispensary operations. The ideal candidate will manage staffing, handle financial performance, and ensure compliance with state regulations while providing excellent customer service... 

Aramark

Student Barista - University of Kentucky - Retail Job at Aramark

 ...kickstarting your future with our passionate teams and dedicated leaders who are ready to get you to where you want to go. As a Student Food Services / Catering Worker, not only will you play an important part in helping us prep food and follow safety guidelines, but...