Job Description

Job Title: Customer Service Representative (Contract Role)

Location: Sunrise, FL (On-site 5x per week)

Job Type: Contract

Job Description:

We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL . This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently.

Key Responsibilities:

Provide excellent customer service via phone, email, and chat support.
Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
Maintain accurate records of customer interactions and transactions.
Assist customers with product or service information and ensure they have a positive experience.
Process orders, returns, and exchanges, and assist with billing and account issues.
Handle customer complaints, troubleshooting problems, and escalating issues when necessary.
Follow company policies and procedures to ensure a consistent and high-quality customer experience.
Provide feedback to management on common customer issues to help improve services.
Stay up-to-date with product knowledge and updates to provide the best possible support.

Qualifications:

High school diploma or equivalent; previous customer service experience is preferred.
Excellent communication and problem-solving skills.
Strong interpersonal skills and the ability to maintain a positive attitude in all situations.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency in using customer service software and MS Office.
Detail-oriented with excellent organizational skills.
Ability to work on-site 5 days a week in Sunrise, FL.
Strong phone etiquette and email communication skills.

Contract Duration:

This is a contract position, with the potential for extension based on performance and business needs.

If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!

Job Tags

Contract work,

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