Customer Service Representative Job at StevenDouglas, Sunrise, FL

N3hFTjJKVUIyZzhPTXVPbWFEdER3bTk3c3c9PQ==
  • StevenDouglas
  • Sunrise, FL

Job Description

Job Title: Customer Service Representative (Contract Role)

Location: Sunrise, FL (On-site 5x per week)

Job Type: Contract

Job Description:

We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL . This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently.

Key Responsibilities:

  • Provide excellent customer service via phone, email, and chat support.
  • Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions.
  • Assist customers with product or service information and ensure they have a positive experience.
  • Process orders, returns, and exchanges, and assist with billing and account issues.
  • Handle customer complaints, troubleshooting problems, and escalating issues when necessary.
  • Follow company policies and procedures to ensure a consistent and high-quality customer experience.
  • Provide feedback to management on common customer issues to help improve services.
  • Stay up-to-date with product knowledge and updates to provide the best possible support.

Qualifications:

  • High school diploma or equivalent; previous customer service experience is preferred.
  • Excellent communication and problem-solving skills.
  • Strong interpersonal skills and the ability to maintain a positive attitude in all situations.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in using customer service software and MS Office.
  • Detail-oriented with excellent organizational skills.
  • Ability to work on-site 5 days a week in Sunrise, FL.
  • Strong phone etiquette and email communication skills.

Contract Duration:

This is a contract position, with the potential for extension based on performance and business needs.

If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!

Job Tags

Contract work,

Similar Jobs

ABCD & Company

Associate Director, Integrated Marketing & Communications Job at ABCD & Company

 ...captivates audiences, and drives measurable results. The Associate Director, Integrated Marketing & Communications ensures the flawless...  ...: Review digital dashboards, social reports, email metrics, SEO data, and campaign analytics to guide optimization. Produce performance... 

Spire Inc.

Instrument Technician Job at Spire Inc.

 ...able to use wide variety of hand and automatic tools required for installing and servicing associated equipment and routine test instruments. Must be able to pass medical clearance for respirator use. Wears PPE when required or appropriate Physical demands, environment... 

Valar Atomics

Plant Operator Job at Valar Atomics

 ...deploy, factory-made, and built for the real world. Our first pilot plant in Utah will demonstrate how advanced nuclear systems and fuel fabrication can power the future. We're looking for a Plant Operatorwho thrives on challenge and precision - someone ready to help... 

Shearer's Foods

Quality and Food Safety Supervisor Job at Shearer's Foods

Overview: Night Shift - Sunday through Thursday Shearers Foods, founded in 1974 and headquartered in Massillon, OH, is a leading...  ..., and sustainability, Shearers has been awarded the food industrys highest award for environmental sustainability, as well as multiple... 

UPS

Columbus Night PT sup Job at UPS

 ...help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion...  ...**Ability to lift 70 lbs./32 kgs.Availability to work flexible shift hours, up to 5 days per weekStrong oral and written communication...