Customer Service Representative Job at StevenDouglas, Sunrise, FL

N3hFTjJKVUIyZzhPTXVPbWFEdER3bTk3c3c9PQ==
  • StevenDouglas
  • Sunrise, FL

Job Description

Job Title: Customer Service Representative (Contract Role)

Location: Sunrise, FL (On-site 5x per week)

Job Type: Contract

Job Description:

We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL . This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently.

Key Responsibilities:

  • Provide excellent customer service via phone, email, and chat support.
  • Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions.
  • Assist customers with product or service information and ensure they have a positive experience.
  • Process orders, returns, and exchanges, and assist with billing and account issues.
  • Handle customer complaints, troubleshooting problems, and escalating issues when necessary.
  • Follow company policies and procedures to ensure a consistent and high-quality customer experience.
  • Provide feedback to management on common customer issues to help improve services.
  • Stay up-to-date with product knowledge and updates to provide the best possible support.

Qualifications:

  • High school diploma or equivalent; previous customer service experience is preferred.
  • Excellent communication and problem-solving skills.
  • Strong interpersonal skills and the ability to maintain a positive attitude in all situations.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in using customer service software and MS Office.
  • Detail-oriented with excellent organizational skills.
  • Ability to work on-site 5 days a week in Sunrise, FL.
  • Strong phone etiquette and email communication skills.

Contract Duration:

This is a contract position, with the potential for extension based on performance and business needs.

If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!

Job Tags

Contract work,

Similar Jobs

GIA Legacy Planning

Sales Agent - Work from Home Job at GIA Legacy Planning

 ...Insurance Sales Agent Location: Remote Position/Work from Home Job Type: Full-Time/Part-Time Compensation: Uncapped Commission...  ...driven mindset Ability to work independently and manage time effectively Basic computer skills for CRM and client management... 

The Shella Foundation

Data Entry Specialist Job at The Shella Foundation

 ...We are looking for a reliable and detail-oriented Remote Data Entry Specialist to join our team. In this role, you will enter, update...  ...Responsibilities Enter data accurately into spreadsheets or online systems Update and correct existing records when needed... 

Ecolab

Senior HR Representative Job at Ecolab

 ...critical deadlines ~ Demonstrated desire and ability to coach, develop and train managers and other HR associates. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. If you... 

The International School of San Francisco

Preschool / Maternelle Teacher's Assistant - French Required Job at The International School of San Francisco

 ...Guided by the principles of academic rigor and diversity, The International School of San Francisco offers programs of study in French and English to prepare its graduates for a world in which the ability to think critically and to communicate across cultures is of... 

Premier Warehousing Services, Inc.

Tarper Job at Premier Warehousing Services, Inc.

 ...Keeps work areas and truck lots clean and orderly~Works well with othersWork Schedule: Monday through Friday, starting at 7:30 am, and ends when the workload is complete. Weekend work and overtime may be required, if needed.Compensation:~Starting Pay: $20.00/...