Job Description

Job Title: Customer Service Representative (Contract Role)

Location: Sunrise, FL (On-site 5x per week)

Job Type: Contract

Job Description:

We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL . This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently.

Key Responsibilities:

• Provide excellent customer service via phone, email, and chat support.
• Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
• Maintain accurate records of customer interactions and transactions.
• Assist customers with product or service information and ensure they have a positive experience.
• Process orders, returns, and exchanges, and assist with billing and account issues.
• Handle customer complaints, troubleshooting problems, and escalating issues when necessary.
• Follow company policies and procedures to ensure a consistent and high-quality customer experience.
• Provide feedback to management on common customer issues to help improve services.
• Stay up-to-date with product knowledge and updates to provide the best possible support.

Qualifications:

• High school diploma or equivalent; previous customer service experience is preferred.
• Excellent communication and problem-solving skills.
• Strong interpersonal skills and the ability to maintain a positive attitude in all situations.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using customer service software and MS Office.
• Detail-oriented with excellent organizational skills.
• Ability to work on-site 5 days a week in Sunrise, FL.
• Strong phone etiquette and email communication skills.

Contract Duration:

This is a contract position, with the potential for extension based on performance and business needs.

If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!

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