Customer Service Representative Job at StevenDouglas, Sunrise, FL

N3hFTjJKVUIyZzhPTXVPbWFEdER3bTk3c3c9PQ==
  • StevenDouglas
  • Sunrise, FL

Job Description

Job Title: Customer Service Representative (Contract Role)

Location: Sunrise, FL (On-site 5x per week)

Job Type: Contract

Job Description:

We are looking for a Customer Service Representative to join our team for a contract role in Sunrise, FL . This role requires working on-site 5 days a week to provide exceptional service to our customers through various communication channels. The ideal candidate will have strong interpersonal skills, a customer-first mindset, and the ability to resolve issues efficiently.

Key Responsibilities:

  • Provide excellent customer service via phone, email, and chat support.
  • Address and resolve customer inquiries, concerns, and issues in a timely and professional manner.
  • Maintain accurate records of customer interactions and transactions.
  • Assist customers with product or service information and ensure they have a positive experience.
  • Process orders, returns, and exchanges, and assist with billing and account issues.
  • Handle customer complaints, troubleshooting problems, and escalating issues when necessary.
  • Follow company policies and procedures to ensure a consistent and high-quality customer experience.
  • Provide feedback to management on common customer issues to help improve services.
  • Stay up-to-date with product knowledge and updates to provide the best possible support.

Qualifications:

  • High school diploma or equivalent; previous customer service experience is preferred.
  • Excellent communication and problem-solving skills.
  • Strong interpersonal skills and the ability to maintain a positive attitude in all situations.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in using customer service software and MS Office.
  • Detail-oriented with excellent organizational skills.
  • Ability to work on-site 5 days a week in Sunrise, FL.
  • Strong phone etiquette and email communication skills.

Contract Duration:

This is a contract position, with the potential for extension based on performance and business needs.

If you enjoy helping people and thrive in a dynamic environment, we encourage you to apply and become part of our customer service team!

Job Tags

Contract work,

Similar Jobs

Language Trainers

Japanese Language teacher ID- 1092943 Job at Language Trainers

 ...Language Trainers is a successful language training company working with freelance teachers of 70 different languages in hundreds of...  ...Language, Anytime, Anywhere! We might have a job for you as a Japanese teacher. Some details about the course: One of our clients... 

Farmers Insurance District 54

Sales Manager Trainee Job at Farmers Insurance District 54

 ...but don't know where to start? Our Apprentice/Mentorship Agent position offers a unique opportunity to gain comprehensive, hands-on training and become a licensed insurance professional. This program is designed for ambitious individuals who are ready to immerse... 

System One

ServiceNow Developer Job at System One

 ...ServiceNow Developer Location: Alexandria, VA or D.C. (hybrid) Hourly Rate : $50/HR Min Citizenship Status Required: Must be a U.S. Citizen per client requirement ALTA IT Services has a long-term contract opening for a ServiceNow Developer. This is a hybrid... 

Avera

Graduate Summer Intern Job at Avera

 ...Highlights Candidate must be pursing a master's degree: Master of Health Administration (MHA), Master of Business Administration (MBA), or another comparable master's degree program focused on business or healthcare management. You Belong at Avera Be part... 

Beijing Qiantu Language Training School Co., Ltd.

Foreign Japanese teacher Job at Beijing Qiantu Language Training School Co., Ltd.

 ...adaptability. 4. Relevant language nationality, temporarily residing in China. Job Responsibilities:1. Teach courses related to Japanese language; 2. Actively participate in various training sessions, teaching and research activities, lectures, meetings and other events...