Job Description

Who We Are

Parallelle creates elevated, thoughtfully designed products that bring beauty and ease into everyday life. We believe in craft, intentionality, and the quiet power of well-made things. Our team blends design, operations, and customer experience into a cohesive brand built on high standards and steady growth.

About the Role

We’re looking for a Customer Service Representative to support our e-commerce operations by managing customer inquiries with clarity, efficiency, and good judgment. This role is primarily email-based and centers on resolving order questions, returns, and exchanges. You’ll work independently within established systems and guidelines, with an emphasis on practical problem-solving and keeping the customer experience positive.

Requirements

A Typical Day May Include

• Responding to customer inquiries via email using a ticketing system
• Managing customer service tickets from intake through resolution
• Assisting customers with returns and exchanges, including size or product questions
• Using internal tools to accurately document, update, and close tickets
• Applying sound judgment to resolve issues without unnecessary escalation
• Flagging recurring issues or patterns that may impact the customer experience

Role Progression

• Within 1 month, you’ll be trained on Parallel’s systems, policies, and workflows and independently managing customer tickets
• Within 3 months, you’ll be confidently handling full ticket volume, including higher-volume periods and be a reliable owner of the customer experience and contribute to ongoing process improvements and seasonal support

About You

• You have experience in customer service or a similar support role
• You communicate clearly and professionally in writing
• You’re comfortable working independently and managing multiple tickets at once
• You use good judgment and stay calm when handling customer issues
• You value resolving problems efficiently and keeping interactions respectful

Nice to Have but Not Necessary

• Experience supporting an e-commerce business
• Familiarity with Zendesk or similar ticketing systems
• Experience with returns or exchange platforms

Benefits

Why Choose Us 

Parallelle is a growing brand with a thoughtful, human-centered approach to product and work. You’ll join a small, collaborative team where your decisions shape the customer experience and the future of the business. We value clarity, craft, and people who take ownership and move work forward with intention. 

Compensation and Benefits

• Hourly pay range: $25–$30 per hour , depending on experience
• Full-time, onsite role
• Opportunity to support a growing brand with clear systems and expectations
• Health, PTO, and additional perks aligned with Parallelle’s policies 

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