Customer Service Advisor Job at Void2one Solutions, India

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  • Void2one Solutions
  • India

Job Description

  1. Handle inbound/outbound calls, chats, or emails from US-based customers.
  2. Provide accurate information about products, services, or policies.
  3. Resolve customer queries, complaints, or technical issues promptly.
  4. Maintain detailed records of customer interactions in CRM systems.
  5. Follow standard operating procedures (SOPs) and quality guidelines.
  6. Meet performance metrics such as response time, call quality, and customer satisfaction (CSAT).
  7. Escalate unresolved issues to higher support levels when required.
  8. Collaborate with team members and supervisors for continuous improvement.
  9. Work in rotational or fixed night shifts as per US business hours.
  10. Ensure confidentiality and compliance with company and client policies.

Job Tags

Permanent employment, Full time,

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