Job Description

Responsible for supervising the overall operation of a program, including multiple projects for one client, and implementing a clear line of communication between sales and technical operations. In addition, the Program Manager serves as a consultative resource for all existing and potential clients and may participate in presentations as required. This role is responsible for budget management, cost management, scope management, risk, change management, and issue management for each assigned project and/or program. The Program Manager will mentor and train team members. The Program Manager will be required to travel to client project sites.

Experience overseeing programs of projects at big box stores is preferred. This Program Manager will be overseeing thousands of projects a year, varying in scope. Some projects include capital improvements; a strong background in trades is preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Assists team to manage every aspect of the lifecycle of the program including consultants, general contractors, vendors, specialty contractors, budgets, internal departments, and developers.
2. Facilitates the definition of project scope, goals, and deliverables.
3. Executes proposal development of client and project/program specific scopes of work and direct interface with sales staff to assure client’s expectations and needs are met.
4. Utilizes web-based project management tools.
5. Travel by Plane, Motor Vehicle, Train (50% of workweek) to client sites across the U.S.
6. Must dictate to the team the program’s standards and procedures.
7. Serves as the main point-of-contact with client during the execution of projects and programs. Prepares progress reports to share with client. Assures client satisfaction and goals are met through timely responsiveness and feedback. Attends meetings with Sales team and client.
8. Facilitates communication across work streams and projects to minimize disruption to the organization of program/project implementation.
9. Responsible for managing programs within budget and on-time, while providing high client satisfaction. This includes managing budget, potential risk, client communication, change orders, and report delivery.
10. Manages field staff and staff’s schedule.
11. Involved in developing new service offerings.
12. Creates and develops report templates.
13. Responsible for proposal development of client and project specific scopes of work.
14. Directly interfaces with sales staff to assure client expectations are being met. Serves as an available consultative resource for clients and may participate in sales calls or presentations.
15. Performs technical reviews of deliverables for technical accuracy, client expectations, compliance of scope and consistency.
16. Reviews and evaluates work progress, identifies problems, and provides technical direction and guidance to assigned staff.
17. Acts as technical lead, providing guidance and technical direction for field staff.
18. Supports the department’s recruiting activities through resume review, phone screens, interviews, and selection of candidates for field staff roles.
19. Complies with federal, state, and local legal requirements by studying new and existing legislation, anticipating future legislation, enforcing adherence to requirements, and advising management on necessary action.
20. Protects operations by keeping company information confidential.
21. Delivers outstanding customer service through timely response and proactive solutions to clients’ needs.
22. Demonstrates BV’s guiding principles in support of the company's strategic goals.
23. Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of BV's quality standards and strategic initiatives.
24. Maintains safe and clean work area by complying with all procedures, rules, and regulations.
25. Must be able to meet the physical demands of the job.

SUPERVISORY RESPONSIBILITIES: Supervises employees on the team in a direct reporting relationship. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, addressing complaints, and resolving problems.

QUALIFICATIONS:

Education and/or Experience :

• Bachelor's degree (B.A. or B.S.) from four-year college or university in related field; minimum of five to seven years of related experience. In lieu of degree, eight to ten years of related experience and/or training, or equivalent combination of education and experience.

Certificates, Licenses, Registrations :

• Valid driver's license and clean driving record.
• PMP preferred.

PHYSICAL DEMANDS:

While performing the onsite/field duties, the employee is required to:

• Walk (material part of an 8-hour workday, up to 3 to 4 continuous hours at one time.)
• Stand (material part of an 8-hour workday, up to 3 to 4 continuous hours at one time. )
• Sit, Stoop, kneel, crouch, or crawl to observe basement and grade-level crawl spaces, and/or to read equipment data plates when necessary (at least once for each building assessed)
• Climb and balance Stairs (at least once for each building assessed)
• Climb and balance various types of ladders to access flat roofs/hatch access (at least once for each building assessed)
• Repetitive use of hands/fingers for keyboard interaction (frequently)
• Reach with hands and arms
• Talking and hearing (communicate with onsite contact)
• Vision (close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus)
• Lift and or move (occasionally up to 40 pounds)
• Operate an electronic tablet in the field for live data collection.
• Operate a computer (up to 100% of workweek)
• Operating a motor vehicle
• Travel by Plane, Motor Vehicle, Train to client sites across the U.S.
• Work Environment: The employee is regularly exposed to outdoor weather conditions, moving mechanical components and assemblies, frequently exposed to work near energized electrical components and assemblies. The employee is occasionally exposed to work in high, precarious places, fumes or airborne particles, extreme cold (non-weather), extreme heat (non-weather), and risk of electrical shock. The noise level at the project site is usually moderate.

Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Benefits:

At Bureau Veritas, we are dedicated to ensuring our employees receive fair and competitive pay, accompanied by comprehensive health and wellness benefits.

Here's a breakdown of what we provide:

Salary range starting at: $120,000+

Annual Incentive Bonus Plan

Base Pay is adjusted based on job-related knowledge, skills, experience, and market location.

Our Health and Welfare Benefits are designed to meet your needs, eligible on your first day of employment:

Medical, Dental, and Vision coverage

Company-matched Retirement plan

Generous Paid Time Off and Company Holidays

Life Insurance and AD&D coverage

Short-Term Disability (STD) and Long-Term Disability (LTD)

Tuition Assistance, along with optional life and pet insurance

Access to Corporate Discounts

This information is transparently provided in adherence to several state and local Equal Pay and Pay Transparency Laws, with our base pay determined by market location.

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

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