Job Description
JOB SUMMARY: The COE Sr. Supervisor operates at an elevated level leading cross functional initiatives, ensuring operations runs smoothly and timely, addressing performance challenges and supporting the long term goals with a proactive mindset.
ESSENTIAL RESPONSIBILITIES:
- Adheres to company policy by following guidelines established in the employee handbook, acting in the best interest of the company and complying with the company’s security standards
- Fosters Ontellus core values, and engages others to align with the company culture
- Analyzes data and provides updates to COE leadership team on progress towards initiatives; making recommendations on how to attain and exceed goals
- Solves problems with innovation & continuous improvement by actively working with COE leadership to improve SOPs, identifying quality process gaps, and developing new and innovative solutions that deliver value to our customers.
- Effectively manages their time and priorities with the ability to reprioritize as needed
- Connects with their teams, staying visible, present and accessible to employees
- Owns their assignments all the way through completion with minimal direct supervision
- Strives to enhance organizational processes and performance, actively using resources as needed
- Leads initiatives and projects, and acts as subject matter expert in problem solving and process improvement events
- Creates and maintains strong relationships with our customers, employees, and stakeholders through collaboration and empowerment
- Accepts and responds well to feedback with actions and positive attitude.
- Utilizes clear and effective communication skills to drive strategy alignment
- Acts as a mentor and resource to their teams by providing coaching and guidance in their career development
- Communicates vision; influences and inspires others to follow their lead by building trust and actively listening
- Drives success by motivating their teams to execute on or exceed targeted metrics in the COE
- Oversees the development and facilitation of new hire and existing employee trainings
- Motivates changes in the work environment; bringing new perspectives; open and supporting changing the approach or method to best fit the situation
- Facilitates team initiatives, including communication/huddles, performance, process changes, recognition and engagement activities
- Leverages new technology to increase efficiency, raise productivity, and reduce costs.
- Delegates, tracks and monitors team’s tasks to ensure team is within performance targets
- Serves as an internal expert when addressing escalated concerns, ensuring others are informed on a need-to-know basis as dictated by operational demands
- Generates, analyzes, and distributes reports to update the COE leadership on the team’s progress
- Implements strategies to reduce defects and provide insights to the workflow; identifying bottlenecks or inefficiencies and making suggestions for improvements in the processes
- Plans strategically, using foresight rather than resorting to tactical style of managing.
- Takes initiative to align team, department and direct report objectives and priorities with organization initiatives.
- Has a customer centric mindset; understanding the partnership operations has in upholding the highest quality standards
- Conducts regular performance reviews providing constructive feedback, recognizing achievements, and addressing any areas for improvement with their teams
- Promotes teamwork and equality. Creates an inclusive environment where everyone feels heard
- Participates in the hiring and performance assessment of employees
- Understands discretion when handling confidential and proprietary information, including payroll
Job QUALIFICATIONS
- High school diploma required; College degree required
- 1-2 years of Ontellus supervisory experience preferred
- Strong computer skills; proficient in Microsoft Office Excel and PowerPoint
- Demonstrates understanding of end to end business process knowledge
- Ability to problem-solve with a sense of urgency
- Ability to analyze, develop, initiate, and implement plans and strategies to achieve goals.
- Demonstrates high level of cross functional communication
- Ability to prioritize and meet critical deadlines.
- Completion of organization identified training modules, as required
- Meets or exceeds leadership assessment standards
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