Client Support Specialist Job at Southwest Home Care, Platteville, WI

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  • Southwest Home Care
  • Platteville, WI

Job Description

This is a remote position.

Job Summary

Southwest Florida Home Care is seeking a tech-savvy and empathetic Client Support Specialist to manage our real-time digital communications. In this role, you will be the primary voice behind our live chat and secure messaging platforms, assisting patients, families, and healthcare partners with service inquiries, scheduling updates, and general support. This is a critical role for ensuring our neighbours receive immediate, accurate,


Requirements

Requirements

  • Communication Mastery: Superior written English skills, including perfect grammar, spelling, and the ability to convey "warmth" through text.

  • Experience: 1–2 years in a chat-based support role or healthcare customer service.

  • Multitasking: Ability to manage 3–4 active chat sessions simultaneously without compromising accuracy or tone.

  • Compliance: Strong understanding of HIPAA and the importance of protecting Patient Health Information (PHI) in a digital space.

  • Tech Stack: High proficiency with chat software (e.g., Zendesk, LiveChat), EHR systems, and Microsoft Office.

  • Florida Standards: Must be able to pass a Level II AHCA Background Screening .


Benefits

Benefits

  • Competitive Pay: $[Insert Range, e.g., $25.00 - $35.00] per hour.

  • Health & Wellness: Access to Medical, Dental, and Vision insurance plans.

  • Future Planning: 401(k) retirement plan with company matching.

  • Flexible Lifestyle: 100% remote work with a stable, Monday–Friday schedule.

  • Meaningful Work: The opportunity to support a Medicare-certified agency that changes lives in our community every day.



Job Tags

Hourly pay, Full time, Work at office, Immediate start, Remote work, Monday to Friday, Flexible hours,

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