Job Description

Who are we?

At Scalian, we are a leading multinational engineering consulting firm with 5000 specialists and over 30 years of experience. We are specialized in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).

Our expertise serves various technological sectors such as the aerospace, defense, rail, and energy industries while providing distinctive support to their development and operations.

Are you an experienced Cisco Voice Engineer?

If your answer is yes, it’s your lucky day as we are looking for a dynamic and talented person to join our team in the US!

What will your role be?

Scalian is seeking an experienced Infrastructure Cisco Voice Engineer that will be focused on providing support, consultation, and troubleshooting for Cisco Voice and Collaboration technologies. The role involves managing VoIP and Cisco Telephony operations while ensuring high-quality service delivery by resolving issues in line with Service Level Agreements. Strong technical skills and effective communication are essential to ensuring a seamless user experience and resolving issues promptly.

Activities:

• Manage VoIP and Cisco Telephony operations
• Deploy, configure, and maintain Cisco voice technologies, including CUCM, CUC, Jabber, SIP Trunk implementation, and Webex Codec
• Provide operational support for deployed technologies such as CUCM, CUC, and voice network infrastructure
• Hands-on configuration and troubleshooting of Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Analog Voice Gateways (VGs), and Cisco voice gateway routers for PSTN connectivity
• Monitor incidents, troubleshoot, and escalate production issues affecting the network and systems infrastructure
• Work with internal and external support organizations and suppliers to resolve issues
• Manage critical escalations to 3rd parties and Cisco TAC when required
• Participate in projects, effectively communicating operational requirements for smooth technology transitions
• Support the internal collaboration, security, and networking infrastructure in accordance with best practices
• Advise users on technical requirements and solutions
• Create and deliver system performance and issue reports
• Demonstrate an in-depth understanding of Cisco Collaboration technologies (CUCM, CUC, Jabber)
• Develop and expand technical knowledge and skills related to Cisco collaboration solutions
• Articulate the technologies implemented and supported in the portfolio
• Provide clear communication to both technical and non-technical audiences
• Maintain excellent written and verbal communication skills for documentation and customer support duties
• Demonstrate time management, expectation setting, and organizational skills
• Foster a positive teamwork approach with a willingness to learn and share knowledge

What skills and qualifications are we looking for?

• 3–5 years of experience in configuring and troubleshooting Cisco Voice and Collaboration technologies (CUCM, CUC, Jabber, etc.)
• Strong understanding of VoIP and SIP Trunk implementations
• Hands-on experience with Cisco Unity Connection, Cisco Voice Gateways, and Webex
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent communication skills, both written and verbal
• Strong customer service orientation with the ability to handle technical issues and communicate solutions effectively
• Ability to manage and resolve escalations in a timely manner
• Good understanding of incident management and problem resolution processes

Why join us?

• To acquire experience in different critical industries and projects while working for the same company;
• To have a competitive salary and a great benefits package
• To access trainings that focus on expanding your knowledge while staying up to date with cutting edge technologies and best practices;
• To have a clear career development plan that suits your goals;
• To have the possibility of working abroad through our mobility program thanks to our international presence;
• To join a dynamic, specialized and fast-growing group where communication is key and where every team member is valued.
• To be part of a team where having fun is essential.

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