A leading healthcare organization is seeking a compassionate and experienced Call Center Manager to oversee the operation. This position plays a key role in helping individuals and families access life-changing care by ensuring a professional, efficient, and empathetic experience.
Key Responsibilities:
Supervise and mentor a team of admissions coordinators, health surveys, ensuring high-quality service and adherence to company policies.
Manage all aspects of the admissions process, including inquiry handling, insurance verification, and scheduling.
Monitor team performance metrics and admissions trends to improve efficiency and responsiveness.
Collaborate with clinical, administrative, and billing departments to streamline the process.
Develop and deliver training programs to enhance staff knowledge of compliance, communication, and patient care.
Maintain accurate and confidential records of all admissions activities and prepare performance reports for leadership.
Serve as the point of contact for escalated inquiries and complex cases, ensuring issues are resolved promptly and compassionately.
Stay current on healthcare regulations, insurance procedures, and industry best practices related to addiction recovery admissions.
Promote a culture of empathy, accountability, and excellence across the admissions team.
Qualifications:
High School Diploma or GED required; post-secondary education in healthcare administration or related field preferred.
Proven experience in healthcare admissions, call center management, or patient intake coordination required.
Strong leadership skills with the ability to inspire, train, and motivate a team.
Excellent communication, organizational, and interpersonal skills.
Compassionate and empathetic attitude toward individuals seeking addiction treatment.
MediClear Certification (or equivalent) required.
...American All Care Services (AACS) is a premier home care company that has been in business for over 20 years. Our mission is to provide... ...our LVN/LPN positions. The Licensed Practical/Vocational Nurse is responsible for providing direct patient care under the supervision...
...data is maintained accurately. In this role, as part of a team of experts on security level data for Guggenheim, the Associate will... ...fixed income and/or middle office experience) High proficiency of Excel, and knowledge/use of the Microsoft Office suite About Guggenheim...
...verification labs, they cater to their clients specific needs for bringing smart, connected products to market. Since being acquired from Sony Mobile in 2013, Sigma Connectivity has grown from 180 to over 700 active engineers, operating from 12 sites worldwide. JOB...
...Paradigm is in search of an SMT Operator for our client located in Hillsboro, OR. This candidate should will beresponsible for setting up and running the Surface Mount Machines according to the documentation pack. All work submitted to Quality Control must be in accordance...
...We are seeking a Medical Device Assembler to support the build and integration of capital medical devices for an upcoming project phase, including validation builds. This role supports a small manufacturing team and focuses on mechanical and electromechanical assembly...