Job Description

About The Role: 

The Compton’s Cafe Manager is responsible for overseeing day-to-day morning and afternoon front-of-house service operations for Field Notes Café, In-Room Dining (IRD), and Sestina Brunch. This role combines hands-on leadership with strategic planning to ensure exceptional guest experiences, smooth service execution, and strong financial performance. The ideal candidate is hospitality-driven, systems-oriented, and adept at leading teams in dynamic service environments.

This role requires a flexible schedule, including availability on nights, weekends, and holidays as required.

About The Spaces: 

The Compton isn’t just a hotel—it’s a gathering place where nature, culture, and community intersect. Our food and beverage venues tell their own stories:

• Sestina – A modern and stylish American steakhouse with weekend brunch service
• The Eddy – a destination cocktail lounge overlooking Bentonville Square
• A VIP Cocktail Lounge

Benefits/Perks:

• Medical, Dental, Vision Benefits for Full-Time Employees.
• 401k match for Full-Time/Part-Time Employees after 2 months of service (must be 21 years or older).
• Employer paid Short-Term/Long-Term Disability and Life Insurance benefits.
• Paid Time Off + Company Holidays
• Maternity/Paternity Leave + Bereavement Leave
• Cell-Phone Allowance
• Employee Assistance Program
• Discount on Blake Street House membership
• 50% discount at Ropeswing establishments for employees and up to 1 guest.

Additional details concerning Benefits/Perks will be provided at time of employment.

What You'll Do:

Leadership & Team Management

• Supervise, hire, train, and evaluate all Café staff.
• Create and manage schedules to align staffing with service demands and labor efficiency.
• Develop and lead comprehensive training programs focused on service standards, guest experience, and safety.
• Provide daily, visible leadership, coaching, and in-the-moment support.
• Conduct daily pre-shift meetings to align and energize the team.
• Train and mentor staff on hospitality, service standards, and technical execution.
• Support the onboarding and cultural integration of new team members.
• Monitor sales, labor, and cost performance; identify areas of improvement to drive financial health and guest satisfaction.

Field Notes & In-Room Dining Operations

• Oversee daily operations of Field Notes café, ensuring smooth counter service and an exceptional guest experience.
• Manage In-Room Dining operations, aligning execution with Field Notes standards and ensuring timely, accurate order fulfillment.
• Maintain a clean, organized, and guest-ready café environment in adherence with health and safety regulations.
• Oversee procurement and inventory for both outlets, ensuring proper stock levels of food, beverage, packaging, and smallwares.
• Track and resolve inventory variances; proactively prevent shortages or overages.
• Collaborate with the culinary team to refine menus for both concepts, ensuring offerings are high-quality, brand-aligned, and operationally efficient.
• Ensure menu materials and digital ordering interfaces are accurate, up-to-date, and visually consistent.
• Address and resolve guest concerns promptly and professionally.
• Serve as the primary contact for café and IRD-related vendors; coordinate maintenance and support with BOH and facilities teams.
• Collaborate with the Beverage Manager to ensure coffee and beverage equipment is well-maintained and functioning optimally.

Sestina Brunch Coordination

• Coordinate FOH logistics and staffing for Sestina Brunch, ensuring brand-consistent service and seamless guest flow.
• Support brunch service execution, collaborating with both culinary and service teams.

Risk Management & Safety

• Implement and uphold cash handling, security, and safety protocols.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents; complete accident reports promptly in the event that a guest or employee is injured.
• Complies with federal, state and local health and sanitation regulations and company sanitation procedures as evidenced through local health department and third-party audits.

What You Bring:

• 3+ years of progressive front-of-house experience in a full-service, elevated dining environment.
• Demonstrated ability to lead, coach, and develop teams in a high-touch hospitality setting.
• Strong floor presence with excellent problem-solving and guest service skills.
• Detail-oriented with a commitment to quality, consistency, and brand alignment.
• Ability to thrive in a fast-paced, guest-centric environment while maintaining poise and professionalism.
• Systems-driven mindset with ability to create and implement SOPs.
• Team-oriented leadership style with strong communication and training skills.
• Enthusiastic, motivated, and capable of balancing creativity with operational discipline.

Why This Role Matters:

This isn’t just a restaurant job—it’s a chance to help shape the identity of a new cornerstone in Bentonville’s cultural landscape. The Compton is a celebration of the Ozarks, and our F&B program is a key part of how that story is told. We’re looking for someone who shares our love of service, our sense of place, and our drive to do things differently.

Employment contingent upon completion of a satisfactory background check.

In our commitment to wellness in the community, Ropeswing is proud to offer a smoke-free environment for all of our guests and employees.

*Ropeswing is an Equal Opportunity Employer, and we value diversity. All employment is based on merit, qualification, and business need.*

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