Job Description

We are seeking an experienced and motivated Café Manager to lead the daily operations of a brand-new café in West Hollywood. This role oversees barista staff, ensuring exceptional coffee service, team training, and adherence to brand standards in customer service, cleanliness, and product quality.

Key Responsibilities:

• Lead and supervise the barista team, ensuring efficient operations and consistent, high-quality service.
• Train and onboard new baristas in coffee preparation, service standards, and safety protocols.
• Monitor and evaluate staff performance, providing real-time coaching and conducting regular reviews.
• Ensure a clean, organized, and safe environment in all work areas.
• Address customer concerns promptly and professionally to ensure a positive experience.
• Manage inventory, order supplies, and ensure proper equipment maintenance.
• Collaborate with management to implement new initiatives and improve service delivery.
• Uphold brand identity and foster strong customer relationships.
• Oversee HR compliance, scheduling, and daily team management.
• Maintain loss prevention, safety, and operational standards.
• Responsible for opening/closing procedures, including POS and store security.

Qualifications:

• Minimum 5 years of barista experience, with strong coffee knowledge and technical skills.
• Prior leadership experience in a café or food service setting preferred.
• Strong communication, organizational, and problem-solving skills.
• Ability to lead in a fast-paced, customer-facing environment.
• Flexibility to work varied shifts, including mornings, weekends, and holidays.

Compensation:

• Annual salary: $72,000–$78,000 (up to $38/hour); position qualifies for overtime pay.

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