Job Description

Are you passionate about making a difference in the lives of families and children? The Sutcliffe Clinic, located in Los Altos, is seeking a Behavior Team Care Coordinator to join our dedicated behavioral therapy team. We are a dynamic, multidisciplinary group, including pediatricians, psychologists, talk-therapists, and behavioral specialists, working together to provide naturalistic behavioral therapy for children with autism and other developmental challenges.

The Behavior Team Care Coordinator plays a critical role in facilitating communication, coordinating services, and ensuring seamless integration of behavioral health care into a patient’s overall treatment plan. This position works closely with patients, families, healthcare providers, and administrative teams to support the delivery of high-quality, patient-centered care.

Qualifications & Skills:

• Education: Bachelor’s degree in psychology, social work, healthcare administration, or a related field preferred.
• Experience: Prior experience in behavioral health, care coordination, or healthcare administration is highly desirable.

Job Responsibilities:

• Serve as a primary point of contact for patients, families, and interdisciplinary care teams.
• Coordinate behavioral health services with medical providers, therapists, and external agencies to ensure a holistic approach to patient care.
• Schedule assessments, therapy sessions, and follow-up appointments while ensuring timely communication of any changes.
• Facilitate referrals, authorizations, and approvals for behavioral health services.
• Maintain accurate and up-to-date patient records, ensuring all documentation aligns with compliance and confidentiality standards.
• Regularly update families on their child’s progress and provide education regarding behavioral health interventions and treatment plans.
• Act as a liaison between parents, therapists, and administrative staff to ensure clarity and consistency in service delivery.
• Track and manage treatment plans, authorizations, and necessary documentation submissions.
• Work closely with supervisors, therapists, and administrative staff to optimize workflows and improve efficiency.
• Participate in team meetings to discuss patient progress, address concerns, and enhance care coordination efforts.
• Support quality improvement initiatives and implement best practices to improve patient and family experience.
• Monitor and audit scheduling, PTO requests, and documentation to ensure compliance with organizational and regulatory policies.
• Assist in resolving conflicts or challenges related to service coordination, billing, and insurance authorizations.
• Support the planning and execution of team events, open houses, and community outreach efforts.

Knowledge, Skills and Abilities:

• Highly motivated, productive, and detail-oriented, with strong organizational skills
• Strong understanding and knowledge of behavioral therapy is highly desirable.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive information with professionalism and confidentiality.
• Proficiency in electronic medical records (EMR) and scheduling software.
• Problem-solving skills and ability to adapt in a fast-paced environment.
• Strong skills and ability to utilize various software programs, such as Microsoft Office, Google Workspace, RingCentral, Central Reach, etc.
• Professional demeanor and ability to interact with all levels of employees, patients and partners.

The Sutcliffe Clinic provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status,

sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Us

The Sutcliffe Clinic is a pediatric clinic dedicated to helping parents raise happy kids through an integrated, multidisciplinary team model that considers the whole child and the whole family. We value collaboration, communication, relationships, skill-building, and strength-based interventions. Our goal is for families to feel more informed and empowered so they can advocate for and support their children through the ups and downs of infancy, childhood, and teenage years. We aim to provide high quality that goes beyond the standard of care. Currently we have a team of physicians, marriage and family therapists, psychologists, BCBA’s and 10+ other clinical specialists that make up our practice.

The Sutcliffe Clinic Behavior Team provides services to children diagnosed with autism and behavioral challenges. We specialize in serving families of children with Level 1 Autism and ADHD providing ABA, Social Skills Groups, Early Intervention, and Caregiver Training Services to children whose availability either do not meet the hourly service minimums required by a traditional ABA company or who are waiting for services from a traditional ABA company. We happily serve all levels of autism delivering evidence-based therapies in home, school, clinic, and in the community.

Visit our website at to learn more about our clinic and our team!

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