Roles and Responsibilities
• Checking all conference rooms on a regular basis
o Test all aspects of rooms equipment
▪ Hardware power status confirmation
▪ Battery levels on items like remotes
▪ Confirm correct functionality of all audio and
video features
▪ Troubleshooting technical issues
▪ Work with vendors as needed to resolve issues
o Ensure rooms are in good looking order
▪ Work with facilities to remedy any physical
needs of the space
• Utilize monitoring solutions to quickly identify and respond to
issues
• Assist users with immediate room issue or needs
o Troubleshoot active problems in person
o Work with vendors as needed to resolve issues
• AV Training
o Hold regular training sessions with the site
▪ Usage of the equipment
▪ Best practices
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