Asylee Outreach Project Intern Job at Hias, Silver Spring, MD

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  • Hias
  • Silver Spring, MD

Job Description

POSITION SUMMARY:

The Part-Time Intake and Referral Processing Intern will play a crucial role in supporting the Asylee Outreach Project (AOP) by conducting intake interviews, assessing client needs, and facilitating access to services for newly granted asylees and other ORR-eligible populations. This position is integral to ensuring that clients receive timely, culturally responsive, and trauma-informed services that promote their self-sufficiency and integration into the community. We are seeking candidates with strong attention to detail, excellent communication skills, effective time management, and the ability to work independently.

ESSENTIAL FUNCTIONS:

Client Intake and Assessment:

  • Conduct initial intake interviews with AOP-eligible clients, including asylees, victims of trafficking, SIVs and some parolees.
  • Complete detailed assessments of needs and barriers.
  • Ensure all required documentation, including proof of immigration status, residency verification and client consent letter, is collected, verified and securely stored in the client’s digital file.
  • Complete and maintain accurate client intake forms and detailed case notes.
  • Ensure interpretation services are provided to clients and translated enrollment documents are shared with clients where needed.

Service Provision, Case Follow Up and Case Closure:

  • Remain a point of contact after conducting assessments, coordinate referrals and service enrollment, and provide timely updates to clients.
  • Track clients’ program enrollment status at resettlement agencies; inform clients and document updates.
  • Monitor and document clients’ Initial Health Screening (IHS) appointments at community clinics and enrollment in English classes.
  • Complete case closures when clients have been successfully enrolled in services or choose not to participate in the AOP.

Data Management:

  • Maintain accurate and up-to-date client records including eligibility documentation, residency verification, consent and release of information as well as proof of service provision and referrals, ensuring confidentiality and compliance with data protection policies.
  • Keep track of client appointments and regularly update relevant spreadsheets and databases.
  • Support additional programmatic tasks as needed.

QUALIFICATIONS & REQUIREMENTS:

  • High school diploma or equivalent required; open to all current college/grad school students or interested graduates.
  • Previous experience in direct services, case management, intake, or a related field, particularly with immigrant or refugee populations, is highly desirable.
  • Proficient in Microsoft Office Suite and case management software.
  • Self-initiated, empathetic, and motivated, with strong problem-solving skills and the ability to create and take on projects independently.
  • Knowledge of the U.S. immigration system and some understanding of various benefits and services available to refugees and asylees is preferred.
  • Demonstrated ability to multi-task and handle multiple priorities under strict deadlines.
  • Spanish fluency strongly preferred; proficiency in additional languages is a plus

Job Tags

Part time, Internship, Work at office,

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