Job Description

NEW AMAZING OPPORTUNITY! PLUS $1,000 sign on bonus for NEW hires!

Shift:

• Monday - Friday schedule

Capital Vacations is now hiring for our Activations Department. The Activations Agent assists current vacation package holders with setting their dates for vacation utilization.

BENEFITS:

• Inbound AND Outbound Leads!!!
• Full Benefits- Health, Dental, Vision, & Life Insurance; 401K; PTO, etc.
• Monday – Friday set schedule
• Multiple ways to earn commissions
• NO cap on commission - unlimited earning potential
• BEST pay in the industry- base hourly, advantageous commissions, and daily cash/check spiffs.
• Paid Weekly – hours and commissions on same check
• Opportunity for employee advancement is not only encouraged but expected!

Principal Duties and Responsibilities:

• Contact customers who have purchased a vacation package with us
• Ensure all vacation packages are qualified
• Arrange travel dates for vacation packages
• Assist our customers with any questions they may have while maintaining excellent quality standards in compliance with set company guidelines
• Up-sell accommodations, sell entertainment tickets, etc.
• Code records completely and accurately in our database
• Assist guests with questions about the vacation properties, packages, and procedures.
• Determine eligibility of Capital guests per qualification standards.

Job Requirements

Qualifications:

• 1 year of relevant call center experience preferred but not required
• Customer service experience
• Ability to multi-task
• Functional knowledge of computers and basic computer programs
• Ability to build rapport
• Excellent communication skills
• Proficient in basic PC knowledge
• dress code is business casual.
• Must be at least 18 to apply.

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